Support & Integration Team Leader

WEBRECRUIT; Coventry; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension

Flexible working

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings and staff retreats

Fully stocked staffroom

Job summary

WEBRECRUIT is helping a social enterprise recruit a Support & Integration Team Leader in the West Midlands. The role leads a team delivering resettlement support for refugees and migrants, ensuring safeguarding, high-quality practice and effective referrals.

You will develop the team, manage performance, and report on outcomes while collaborating with internal and external partners. The organisation offers flexible working, pension and development opportunities.

Qualifications

• Experience providing frontline support in an advisory or guidance role.
• Experience working with refugees and migrants.
• Knowledge of support service standards and procedures.
• Knowledge of UK institutions (local authorities, DWP, Home Office).
• Knowledge of UK asylum system and resettlement programmes.

Responsibilities

• Oversee safeguarding, support planning, risk assessments and case management.
• Collaborate with internal teams and external partners to deliver joined‑up support.
• Complete reporting and quality audits, and update Salesforce CRM.
• Undertake recruitment and performance management for your team.
• Maintain your own caseload.

Skills

Frontline support experience

Experience with refugees and migrants

Leadership skills

Interpersonal skills

Able to work under pressure

Tools

Salesforce CRM

Job description

Support & Integration Team Leader

West Midlands

The Organisation

Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self‑sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Our client’s mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.

Our Client’s Commitment to You

• Salary of £35,295 per annum
• 25 days' annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a fantastic opportunity for a frontline support professional with experience working with refugees and migrants to step into a rewarding leadership role with our client's forward‑thinking social enterprise.

You’ll have the chance to help people build independent lives as part of a team that is committed to challenging inequality and creating lasting social impact.

What’s more, you’ll discover a collaborative and supportive culture where your wellbeing and professional development are genuinely valued, and there are plenty of flexible working, regular recognition and opportunities to grow your leadership skills.

The Role

As a Support & Integration Team Leader, you will lead a team of support practitioners in the delivery of high‑quality resettlement support services for refugees and migrants.

Delivering the tailored support that refugees and migrants need to build independent and fulfilling lives, you will ensure high standards of support, safeguarding and tenant involvement are maintained.

You will oversee the day‑to‑day running of the service whilst supporting and developing your team to ensure they can achieve their career goals whilst delivering for refugees and migrants.

Helping drive positive outcomes, you will ensure there are effective referral pathways, as well as monitoring service quality and identifying opportunities for continuous improvement.

Additionally, you will:

• Oversee safeguarding, support planning, risk assessments and case management
• Work collaboratively with internal teams and external partners to deliver joined‑up support
• Complete reporting and quality audits, and update information in Salesforce CRM
• Undertake recruitment and performance management for your team
• Maintain your own caseload

About You

To be considered as a Support & Integration Team Leader, you will need:

• Experience providing frontline support in an advice or guidance role
• Experience working with refugees and migrants
• Knowledge of support service standards and procedures
• Knowledge of UK institutions, including local authorities, the DWP and the Home Office
• Knowledge of the UK asylum system and resettlement programmes
• Strong interpersonal and leadership skills
• A proactive approach with the ability to work effectively under pressure

The closing date for this role is the 31st August 2026.

Other organisations may call this role Support Team Leader, Support Services Team Leader, Integration Team Leader, Refugee Support Team Leader, Resettlement Team Leader, Support Co‑ordinator, or Senior Support Worker.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.