Support and Integration Officer

WEBRECRUIT; Bristol; Hybrid; GBP 25,443 - 31,098; Full time

Benefits offered by this job

Salary £28,271 per annum

25 days’ annual leave

Pension

Flexible working

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Staff social gatherings and retreats

Fully stocked staffroom

Job summary

ACH, based in Bristol, is seeking a Support and Integration Officer to provide person-centred advice and practical help to refugees and migrants. You will manage a caseload, develop tailored support plans across housing, finance, education, employment, health and immigration, and signpost to partner agencies.

You will help individuals build essential life skills, access services and progress toward independent living, with an enhanced DBS process and a closing date of 18 August 2026.

Qualifications

• Experience providing advice and guidance with culturally sensitive support.
• Experience working with people with complex/multiple support needs.
• Ability to maintain accurate records and manage a caseload.
• Understanding of safeguarding and working with vulnerable adults.

Responsibilities

• Carry out pre-tenancy assessments for new referrals.
• Review and update person-centred support plans.
• Signpost tenants to external agencies and referral partners.
• Organise house meetings and community trips.
• Prepare move-on plans and support access to independent accommodation.

Skills

Communication skills

Advocacy

Caseload management

Safeguarding awareness

Organisational skills

Written communication

Driving licence

Job description

Support and Integration Officer

Bristol

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

Our Commitment to You

• Salary of £28,271 per annum
• 25 days’ annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a meaningful opportunity for a compassionate support professional with experience providing culturally sensitive advice and working with people who have complex needs to join our purpose‑driven organisation. You’ll have the chance to help refugees rebuild their lives with confidence, supporting them to overcome barriers, access vital services and move towards lasting independence.

What’s more, you’ll join a team that is actively challenging inequality and creating real change, while benefiting from flexible working, training and development opportunities and a culture that recognises and supports its people.

The Role

As a Support and Integration Officer, you will provide person‑centred support, advice and guidance that enables refugees to successfully resettle and build independent lives. Working with a dedicated caseload, you will carry out assessments and develop tailored support plans, providing practical and culturally sensitive support across areas including housing, finance, education, employment, health and immigration.

You will also help individuals develop essential life skills, access services and opportunities, and progress towards independent accommodation.

Additionally, you will:

• Carry out pre‑tenancy assessments for new referrals
• Review and update person‑centred support plans
• Signpost tenants to external agencies and referral partners
• Organise house meetings and community trips
• Prepare move‑on plans and support access to independent accommodation

About You

To be considered as a Support and Integration Officer, you will need:

• Experience providing advice and guidance, advocacy and culturally sensitive support
• Experience and knowledge of working with people with complex/multiple support needs
• The ability to maintain accurate records and manage a caseload
• An understanding of the importance of safeguarding, in relation to working with vulnerable adults
• Strong organisational and planning skills
• Strong verbal and written communication skills
• A full, valid driving licence and access to your own vehicle

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 18th August 2026. We are actively interviewing, and we may close this advert at any time. Please apply ASAP to avoid disappointment.

Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.