Support & Integration Officer

WEBRECRUIT; Coventry; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,271 per annum

25 days' annual leave

Pension

Flexible working

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings and staff retreats

Fully stocked staffroom

Job summary

Webrecruit is advertising a full-time, permanent position for a Support & Integration Officer in Coventry. You will provide person-centred guidance to refugees as they resettle and integrate into their communities.

You will manage a caseload, assess needs, and develop tailored support across housing, finances, education, employment, health and immigration, while building partnerships with external agencies.

Qualifications

• Experience of providing advice and guidance, advocacy and culturally sensitive support.
• Experience and knowledge of working with people with complex and/or multiple support needs.
• The ability to effectively assess, manage and continuously review needs and risks.
• The ability to maintain accurate records and manage a caseload.
• An understanding of safeguarding vulnerable adults.
• Strong verbal and written communication skills.

Responsibilities

• Carry out pre-tenancy assessments and risk assessments.
• Maintain accurate case files and CRM records.
• Accompany residents to appointments and organise house meetings.
• Complete referrals and employment or welfare benefit forms.
• Build relationships with external agencies and referral partners.
• Organise and attend group trips for residents.

Skills

Advice and guidance

Advocacy

Culturally sensitive support

Communication skills

Caseload management

Safeguarding awareness

Tools

CRM software

Job description

Support & Integration Officer

Coventry

The Organisation

Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Our client’s mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.

Theyare now looking for a Support & Integration Officer to join them on a full-time, permanent basis, working Monday to Friday, 9:00 – 17:00.

Our Client’s Commitment to You

• Salary of £28,271 per annum
• 25 days' annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a meaningful opportunity for a compassionate support professional with experience providing culturally sensitive guidance and working with people who have complex support needs to join our client’s purpose-driven organisation.

You’ll have the chance to stand alongside refugees as they rebuild their lives, helping them find stability, confidence and a stronger sense of belonging in their new communities.

What’s more, with flexible working, training and development opportunities and a supportive culture, this is a role where you can grow your career whilst creating lasting change for people building a new future.

What You’ll Be Doing

As a Support & Integration Officer, you will provide person‑centred support, advice and guidance to help refugees successfully resettle and integrate into their communities.

Managing a designated caseload, you will assess individual needs and risks, develop tailored support plans and provide culturally sensitive guidance across areas including housing, finance, education, employment, health and immigration.

You will also support residents to build independence, access relevant services and opportunities, and prepare to move into independent accommodation.

Additionally, you will:

• Carry out pre‑tenancy assessments and risk assessments
• Maintain accurate case files and CRM records
• Accompany residents to appointments and organise house meetings
• Complete referrals and employment or welfare benefit forms
• Build relationships with external agencies and referral partners
• Organise and attend group trips for residents

What Our Client Is Looking For

To be considered as a Support & Integration Officer, you will need:

• Experience of providing advice and guidance, advocacy and culturally sensitive support
• Experience and knowledge of working with people with complex and/or multiple support needs
• The ability to effectively assess, manage and continuously review needs and risks
• The ability to maintain accurate records and manage a caseload
• An understanding of the importance of safeguarding, in relation to working with vulnerable adults
• Strong verbal and written communication skills

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 1st September 2026.

Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.