Lead Support & Integration for Refugees & Migrants

WEBRECRUIT; Coventry; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension

Flexible working

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings and staff retreats

Fully stocked staffroom

Job summary

WEBRECRUIT is helping a social enterprise recruit a Support & Integration Team Leader in the West Midlands. The role leads a team delivering resettlement support for refugees and migrants, ensuring safeguarding, high-quality practice and effective referrals.

You will develop the team, manage performance, and report on outcomes while collaborating with internal and external partners. The organisation offers flexible working, pension and development opportunities.

Qualifications

• Experience providing frontline support in an advisory or guidance role.
• Experience working with refugees and migrants.
• Knowledge of support service standards and procedures.
• Knowledge of UK institutions (local authorities, DWP, Home Office).
• Knowledge of UK asylum system and resettlement programmes.

Responsibilities

• Oversee safeguarding, support planning, risk assessments and case management.
• Collaborate with internal teams and external partners to deliver joined‑up support.
• Complete reporting and quality audits, and update Salesforce CRM.
• Undertake recruitment and performance management for your team.
• Maintain your own caseload.

Skills

Frontline support experience

Experience with refugees and migrants

Leadership skills

Interpersonal skills

Able to work under pressure

Tools

Salesforce CRM

Job description

WEBRECRUIT is helping a social enterprise recruit a Support & Integration Team Leader in the West Midlands. The role leads a team delivering resettlement support for refugees and migrants, ensuring safeguarding, high-quality practice and effective referrals.

You will develop the team, manage performance, and report on outcomes while collaborating with internal and external partners. The organisation offers flexible working, pension and development opportunities.