Support and Integration Team Leader

ACH Refugee Integration Services Provider; Coventry; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Salary £35,295 per annum

25 days' annual leave + bank holidays

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings and staff retreats

Fully stocked staffroom

Job summary

ACH Refugee Integration Services Provider is seeking a Support & Integration Team Leader in Coventry to drive high-quality resettlement support for refugees and migrants. You will lead a team of frontline practitioners, ensure safeguarding standards, and develop staff to achieve career goals while delivering for clients.

The role is full-time, 37.5 hours per week, Monday to Friday, with a competitive package and opportunities for professional growth in a values-driven social enterprise.

Qualifications

• Experience providing frontline support in an advice role.
• Experience working with refugees and migrants.
• Knowledge of UK institutions and resettlement programmes.

Responsibilities

• Lead a team of support practitioners delivering high-quality resettlement services.
• Ensure safeguarding, risk assessments and case management are maintained.
• Oversee referral pathways, monitor service quality and drive improvements.
• Manage recruitment, performance and staff development.

Skills

Frontline support

Team leadership

Safeguarding

Job description

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Support & Integration Team Leader to join us on a full-time, permanent basis, working 37.5 hours per week, Monday to Friday.

Our Commitment to You

• - Salary of £35,295 per annum
• - 25 days' annual leave, plus bank holidays
• - Employee Recognition Programme
• - Training and development opportunities
• - Employee Assistance Programme
• - Social gatherings and staff retreats
• - A fully stocked staffroom!

This is a fantastic opportunity for a frontline support professional with experience working with refugees and migrants to step into a rewarding leadership role with our forward-thinking social enterprise.

You'll have the chance to help people build independent lives as part of a team that is committed to challenging inequality and creating lasting social impact.

What's more, you'll discover a collaborative and supportive culture where your wellbeing and professional development are genuinely valued, and there are plenty of flexible working, regular recognition and opportunities to grow your leadership skills.

The Role

As a Support & Integration Team Leader, you will lead a team of support practitioners in the delivery of high-quality resettlement support services for refugees and migrants.

Delivering the tailored support that refugees and migrants need to build independent and fulfilling lives, you will ensure high standards of support, safeguarding and tenant involvement are maintained.

You will oversee the day-to-day running of the service whilst supporting and developing your team to ensure they can achieve their career goals whilst delivering for refugees and migrants.

Helping drive positive outcomes, you will ensure there are effective referral pathways, as well as monitoring service quality and identifying opportunities for continuous improvement.

Additionally, you:

• - Oversee safeguarding, support planning, risk assessments and case management
• - Work collaboratively with internal teams and external partners to deliver joined-up support
• - Complete reporting and quality audits, and update information in Salesforce CRM
• - Undertake recruitment and performance management for your team
• - Maintain your own caseload

About You

To be considered as our Support & Integration Team Leader, you will need:

• - Experience providing frontline support in an advice or guidance role
• - Experience working with refugees and migrants
• - Knowledge of support service standards and procedures
• - Knowledge of UK institutions, including local authorities, the DWP and the Home Office
• - Knowledge of the UK asylum system and resettlement programmes
• - Strong interpersonal and leadership skills
• - A proactive approach with the ability to work effectively under pressure

The closing date for this role is the 31st August 2026.

Other organisations may call this role Support Team Leader, Support Services Team Leader, Integration Team Leader, Refugee Support Team Leader, Resettlement Team Leader, Support Co-ordinator, or Senior Support Worker.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.