Support & Integration Officer

ACH Refugee Integration Services Provider; Coventry; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,271 p.a.

25 days leave + bank holidays

Employee Recognition Programme

Training and development

Employee Assistance Programme

Staff gatherings and retreats

Fully stocked staffroom

Job summary

ACH Refugee Integration Services Provider is seeking a dedicated Support & Integration Officer in Coventry to help refugees rebuild stability and independence. You will manage a caseload, provide guidance across housing, education, employment and health, and work with external partners to access necessary services.

The role offers a full-time, permanent contract with a supportive culture, training opportunities, DBS checks where required and a focus on compassionate, culturally sensitive support

Qualifications

• Experience providing advice and guidance to vulnerable adults.
• Experience with complex and/or multiple support needs.
• Ability to assess, manage and review needs and risks.
• Ability to maintain accurate records and manage a caseload.
• Understanding safeguarding for vulnerable adults.

Responsibilities

• Provide person-centred support, advice and guidance to help refugees resettle and integrate.
• Assess individual needs and risks; develop tailored support plans.
• Provide culturally sensitive guidance across housing, finance, education, employment, health and immigration.
• Support residents to access services and move to independent accommodation.
• Carry out pre-tenancy and risk assessments; maintain case files and CRM records.
• Accompany residents to appointments and organize house meetings.
• Complete referrals and employment or welfare benefit forms.
• Build relationships with external agencies and referral partners.
• Organise and attend group trips for residents.

Skills

Culturally sensitive guidance

Caseload management

Advocacy

Strong communication

Tools

CRM software

Job description

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Support & Integration Officer to join us on a full-time, permanent basis, working Monday to Friday, 9:00 – 17:00.

Our Commitment to You

• Salary of £28,271 per annum
• 25 days' annual leave, plus bank holidays
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a meaningful opportunity for a compassionate support professional with experience providing culturally sensitive guidance and working with people who have complex support needs to join our purpose-driven organisation.

You’ll have the chance to stand alongside refugees as they rebuild their lives, helping them find stability, confidence and a stronger sense of belonging in their new communities.

What’s more, with flexible working, training and development opportunities and a supportive culture, this is a role where you can grow your career whilst creating lasting change for people building a new future.

What You’ll Be Doing

As a Support & Integration Officer, you will provide person-centred support, advice and guidance to help refugees successfully resettle and integrate into their communities.

Managing a designated caseload, you will assess individual needs and risks, develop tailored support plans and provide culturally sensitive guidance across areas including housing, finance, education, employment, health and immigration.

You will also support residents to build independence, access relevant services and opportunities, and prepare to move into independent accommodation.

Additionally, you will:

• Carry out pre-tenancy assessments and risk assessments
• Maintain accurate case files and CRM records
• Accompany residents to appointments and organise house meetings
• Complete referrals and employment or welfare benefit forms
• Build relationships with external agencies and referral partners
• Organise and attend group trips for residents

What We’re Looking For

To be considered as a Support & Integration Officer, you will need:

• Experience of providing advice and guidance, advocacy and culturally sensitive support
• Experience and knowledge of working with people with complex and/or multiple support needs
• The ability to effectively assess, manage and continuously review needs and risks
• The ability to maintain accurate records and manage a caseload
• An understanding of the importance of safeguarding, in relation to working with vulnerable adults
• Strong verbal and written communication skills

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 1st September 2026.

Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.