Support Engineer - SaaS, DevOps & Customer Impact

Eventmapsolutions; Belfast; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Career progression opportunities

28 days holiday + 5 statutory days

Relaxed working environment

Job summary

Eventmapsolutions in Belfast is seeking a Support Engineer to provide technical assistance, troubleshoot issues, and ensure customer satisfaction across our software platforms. You will play a pivotal role in support and operations, interacting with customers, product development, and infrastructure teams.

This role offers opportunities for growth within a rapidly expanding company known for its innovative software solutions. The ideal candidate will have strong analytical skills and experience in SaaS environments.

Qualifications

• Experience in a Software Support Engineer or similar role.
• Ability to communicate technical concepts to non-technical audiences.
• Familiarity with cloud-hosted applications and SaaS environments.

Responsibilities

• Manage and resolve customer support tickets.
• Investigate and troubleshoot software-related issues.
• Coordinate customer communications regarding software updates.

Skills

Strong analytical and problem-solving skills

Experience supporting software applications or SaaS platforms

Strong customer service and communication skills

Experience managing support tickets

Basic knowledge of SQL and database querying

Tools

Jira

Azure DevOps

GitHub

Zendesk

Freshdesk

Job description

Eventmapsolutions in Belfast is seeking a Support Engineer to provide technical assistance, troubleshoot issues, and ensure customer satisfaction across our software platforms. You will play a pivotal role in support and operations, interacting with customers, product development, and infrastructure teams.

This role offers opportunities for growth within a rapidly expanding company known for its innovative software solutions. The ideal candidate will have strong analytical skills and experience in SaaS environments.