Technical Support Specialist

Ocho People; Belfast City District; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Ocho People is seeking a Technical Support Specialist in Belfast, offering a full‑time hybrid role. The candidate will provide timely support via Slack, chat and email, troubleshoot complex issues, and work with engineering to resolve problems while educating customers to maximise value from the platform.

The role requires 1–3 years in technical support or related escalation roles, strong Linux/MySQL/networking knowledge, and familiarity with Kubernetes, Docker, and cloud platforms, with cloud

Qualifications

• 1-3 years' experience in Technical Support, Technical Account Management, or Escalation roles (not internal IT).
• Strong technical skills in MySQL, Linux, networking, and Kubernetes
• Familiarity with Docker, cloud platforms, and containerisation.
• Experience using OpenSearch, Grafana, or similar tools for troubleshooting.
• Background in cybersecurity, especially cloud security, is a big plus.
• Excellent communication skills, adaptable and eager to learn.
• Degree in Engineering, Cybersecurity, or related field (or equivalent experience).

Responsibilities

• Provide timely, accurate support via Slack, chat, and email.
• Troubleshoot and resolve technical issues, escalating to R&D/Product when needed.
• Build trust with customers by educating them on features and providing clear solutions.
• Document fixes and maintain support knowledge base.
• Continuously grow your technical expertise in cloud, security, and support best practices.

Skills

MySQL

Linux

Networking

Kubernetes

Docker

Cloud platforms

Containerisation

OpenSearch

Grafana

Cybersecurity background

Communication skills

Education

Bachelor's degree in Engineering, Cybersecurity, or related field

Tools

Docker

Kubernetes

OpenSearch

Grafana

Job description

Technical Support Specialist - Belfast
Full-time | Hybrid

This is your chance to join a fast-growing cloud security company at the cutting edge of protecting modern cloud environments. Their platform delivers real-time insights, proactive threat protection, and advanced runtime security, helping some of the world's most innovative organisations secure their infrastructure.

We're looking for a Technical Support Specialist with a strong cloud and security background to provide world-class support, troubleshoot complex technical issues, and ensure customers get the very best from our solutions. You'll work closely with engineering and product teams while building lasting relationships with clients.

Responsibilities:

• Provide timely, accurate support via Slack, chat, and email.
• Troubleshoot and resolve technical issues, escalating to R&D/Product when needed.
• Build trust with customers by educating them on features and providing clear solutions.
• Document fixes and maintain support knowledge base.
• Continuously grow your technical expertise in cloud, security, and support best practices.

Experience:

• 1-3 years' experience in Technical Support, Technical Account Management, or Escalation roles (not internal IT).
• Strong technical skills in MySQL, Linux, networking, and Kubernetes
• Familiarity with Docker, cloud platforms, and containerisation.
• Experience using OpenSearch, Grafana, or similar tools for troubleshooting.
• Background in cybersecurity, especially cloud security, is a big plus.
• Excellent communication skills, adaptable and eager to learn.
• Degree in Engineering, Cybersecurity, or related field (or equivalent experience).