Deployment Engineer - IT & CAD Support Specialist

aPriori Technologies; Belfast; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension match

Private medical & dental

Flexible time off

aPriori days

Job summary

aPriori Technologies is seeking a Support, Deployment & Licensing team member in Belfast to assist customers in using our enterprise software effectively. The candidate will diagnose issues, provide resolutions, and contribute to team efficiency through various technologies.

The ideal applicant has strong communication skills, critical thinking abilities, and a degree in a STEM field, with 1-3 years of experience in a technical support role. Competitive compensation and unique benefits like private medical are offered.

Qualifications

• Excellent communication skills, both written and spoken.
• Critical thinking and problem-solving skills.
• Experience working with enterprise software and troubleshooting solutions.

Responsibilities

• Reviewing and responding to customer inquiries via Zendesk.
• Analyzing issues to find solutions and workarounds.
• Communicating effectively between customers and internal teams.

Skills

Excellent communication skills

Critical thinking and problem-solving

Independently follow through on tasks

2nd/3rd line support experience

Mentoring skills

Education

Degree in Engineering, Computer Science, or STEM subject

1 - 3 years in a technical support role

Tools

Zendesk

JIRA

Job description

aPriori Technologies is seeking a Support, Deployment & Licensing team member in Belfast to assist customers in using our enterprise software effectively. The candidate will diagnose issues, provide resolutions, and contribute to team efficiency through various technologies.

The ideal applicant has strong communication skills, critical thinking abilities, and a degree in a STEM field, with 1-3 years of experience in a technical support role. Competitive compensation and unique benefits like private medical are offered.