Software Technical Support Engineer

Enso Recruitment; Belfast; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Share options

Pension

Private Medical Insurance

Free Car Parking

Job summary

A leading recruitment agency is seeking a Software Technical Support Engineer in Belfast to join a successful software team. The role involves providing high-quality customer support, working closely with development teams in an agile environment. Candidates should have a degree and at least 4 years of experience in a support or development role with expertise in cloud technologies. The package includes share options, pension, and private medical insurance.

Qualifications

• 4+ years of experience in a support or development environment.
• Strong working knowledge of cloud technologies.
• Experience with CI/CD pipeline implementation.

Responsibilities

• Create and identify Support SLAs.
• Plan and execute on Issue and Support priorities.
• Troubleshoot configuration and software issues.

Skills

Technical Support

DevOps

Cloud technologies (AWS, Azure, etc.)

CI/CD pipelines

Linux

Jira Service Management

Education

Degree in relevant discipline

Job description

Enso Recruitment are delighted to be once again partnered with one of Northern Ireland’s most successful software teams who are currently going through a period of rapid growth, to recruit for the role of Software Technical Support Engineer in Belfast.

As Technical Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first class customer support. You will be the connection between our internal teams and our valued customers, providing insight, technical knowledge, and communication in a professional manner.

The Role

• Create/identify Support SLAs
• Identify Support requirements relating to defined SLAs.
• Become familiar with the operations and deployments of the products.
• Plan and execute on Issue and Support priorities.
• Handle customer Incidents as per the defined processes.
• Design, build, source systems, tools, and processes to meet Support needs.
• Outline and define Support requirements for Delivery and Operations
• Work with agile development processes and take ownership for aspects of Support requirements by putting appropriate methods and tools in place.
• Troubleshoot configuration, environmental and software issues and help identify solutions to restore customer service.
• Work with our support tools in helping triage and address issues raised
• Advocate for additional tooling or processes with a view to optimisation and improvement.

The Skills

• Degree level education in a relevant discipline or equivalent experience
• 4+ years’ experience in a support or development environment involving significant DevOps and/or Support responsibilities
• Experienced in at least one of the main cloud technologies – AWS, Azure, RedHat, GCP, IBM Cloud
• Experience of building and implementing CI/CD pipelines
• Strong working knowledge of Linux
• Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes
• Previous experience of Support tools and Service Desks
• An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud

The Package

• Share options
• Pension
• Private Medical Insurance
• Free Car Parking

To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!