Support & Empowerment Specialist – Housing

Riverside; Penrith; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

25 days holidays plus bank holidays

Generous pension

Learning & development opportunities

Benefits

Job summary

Riverside is seeking a part-time Support Worker in Penrith to provide wraparound support to customers, connect them with employability coaches, help manage money and sign up for benefits, and assist with moving on to permanent housing. You will document activity and work with a team to empower individuals on their journey to independence.

The role emphasizes empathy, resilience, and strong record-keeping, with a 3-week rolling rota across 9am–8pm and a pro rata annual salary of £28,031.56.

Qualifications

• Experience of working with vulnerable people ideally with coaching skills, working with customers who are hard to engage, maybe resistant to support or with a history of tenancy familiar or similar issues
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Responsibilities

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
• Engaging customers to meet agreed outcomes and develop life skills
• Assisting customers with day-to-day support and tenancy-related matters
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
• Supporting customers to be ‘tenancy ready’ to enable successful move on
• Supporting customers to be financially independent through budgeting plans and maximising income
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Empowering customers to move towards self-management of their medication by following the medication procedure
• Leading on support initiatives including Group Work
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
• Facilitate the referral process into the service and assess potential new customers
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Clean and prepare rooms as appropriate
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Develop and maintain local partnerships to provide a holistic range of support for customer
• Carry out day-to-day administration and operational duties
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• You will be required to travel to different properties within the defined area as and when required
• Use the Lone Worker system as and when necessary
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Skills

Coaching skills

Empathy

Resilience

Teamwork

Flexible hours

Job description

Riverside is seeking a part-time Support Worker in Penrith to provide wraparound support to customers, connect them with employability coaches, help manage money and sign up for benefits, and assist with moving on to permanent housing. You will document activity and work with a team to empower individuals on their journey to independence.

The role emphasizes empathy, resilience, and strong record-keeping, with a 3-week rolling rota across 9am–8pm and a pro rata annual salary of £28,031.56.