Support Worker

Riverside Group; Cambridge; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Pension

Learning & development

Holiday entitlement

Job summary

Riverside Group in Cambridge is recruiting a Support Worker to assist customers with housing-related needs and life skills. You will connect clients to employability coaches and benefits, manage records, and support transitions to stable housing.

The role requires resilience, empathy, and flexibility to cover shifts, including some evenings/weekends as needed. We focus on person-centred, outcomes-driven support.

Qualifications

• Experience working with vulnerable people.
• Experience delivering structured support and risk management.
• Ability to work as part of a team with empathy and resilience.

Responsibilities

• Lead on co-produced bespoke support and move-on plans with stakeholders.
• Organise regular reviews of support and risk plans.
• Engage customers to achieve outcomes and lifespan skills.
• Assist with day-to-day support and tenancy matters.
• Identify opportunities for employment, education and training.
• Signpost to external support services and community resources.
• Support customers to be tenancy-ready and financially independent.

Skills

Experience with vulnerable people

Structured support & risk management

Team player with empathy

Lived experience related to housing/h…

Job description

Job Title: Support Worker
Contract Type: Permanent
Salary: £28,031.56 per annum
Working Hours: 37.5 hours per week
Working Pattern: Working shifts pattern between Monday and Sunday 7:30am and 10:30pm
Location: Cambridge Youth Foyer, Cambridge

The difference you will make as a Support Worker

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

Support customers

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be 'tenancy ready' to enable successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self-management of their medication by following the medication procedure.
• Leading on support initiatives including Group Work.