Support Coordinator

Home Group Limited; North Shields; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Pension matching contributions

Life insurance

Instant pay access

Employee discounts

Job summary

Home Group Limited is seeking a dedicated professional to join our team in a permanent, full-time role. You will support customers with daily tasks and assist the Concierge, creating a safe, respectful environment where dignity matters.

Collaboration with colleagues will empower customers to live independently and stay connected. The role offers a structured schedule (37.5 hours per week), with working hours from 8am to 8pm, and a DBS with barring list.

Qualifications

• Experience of caring for others, professionally or personally.
• Ability to work on your own initiative, staying calm and positive under pressure.
• Recognise every customer is different and adopt a flexible, personal approach, listening to understand their needs.

Responsibilities

• Supporting customers with daily tasks.
• Supporting Concierge.
• Creating a safe, positive space where dignity and respect come first.
• Working collaboratively to empower our customers.

Skills

Caring for others

Customer support

Initiative

Job description

Earn £27,500 per annum plus 34 days leave (rising to 39) and health cash plan worth over £1140 Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We're brilliant at what we do, and we look after each other just as much as we support our customers. If you've ever felt like just a number in your current job, this could be the change you've been waiting for. Join us and make a real difference every day. You'll help customers live independently, feel valued and stay connected. This role is all about care, respect and practical support that improves lives What you'll do

What you’ll do

• Supporting customers with daily tasks
• Supporting Concierge
• Creating a safe, positive space where dignity and respect come first
• Working collaboratively to empower our customers

Why join us

This role gives you the chance to grow your career while making a difference where it matters most. You'll take on new challenges, build your expertise and help create positive change. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role

You have

• Passion to support our customers to live their best lives
  Experience of caring for others, professionally or personally
• The ability to work on your own initiative, staying calm and positive under pressure
• Recognise every customer is different and adopt a flexible, personal approach, listening to understand their needs
  We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Permanent, full time (37.5 hpw).
• Your working hours will be 8am to 8pm
• You need an Enhanced DBS with barring list (we pay)

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally