Support Control Room Operator

Anchor Group Services; Chester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Progression pathway to Duty Controller

Anchor Academy courses

SIA and First Aid training discounts

Auto Enrolment Pension

Cycle to Work

Uniform provided

Employee Assistance Programme

Hospital Saturday Fund

Reward and Recognition

Job summary

Anchor Group Services is seeking a Control Room Operator to join our Head Office team at Chester Business Park. The role involves monitoring staff activity, assisting with shift coverage and supporting CCTV and alarm response to maintain secure operations.

This hands-on position offers a clear progression path to a Duty Controller role, backed by training via the Anchor Academy and ongoing professional development. Excellent IT and communication skills are essential.

Qualifications

• Full 5-year employment checkable history.
• Valid frontline SIA licence DS, SG or CCTV.
• Excellent IT skills & computer literacy.
• Excellent communications skills.
• Ability to work in a fast-moving environment.
• Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.

Responsibilities

• Co-ordinate multiple site systems and monitoring booking on/off check calls.
• Identify unfilled shifts and contact available staff when required.
• Respond to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.
• Record and escalate issues with check calls, absences, or incidents.
• Communicate clearly with on-site teams regarding shift changes.
• Monitor site-based security and cleaning teams using available information.
• Log and record information using IT systems per processes and guidance.
• Provide information and guidance to relevant parties in a timely manner.

Skills

IT literacy

Communications skills

Work in fast-paced environment

Tools

Microsoft 365

Timegate

Immix

Team

SharePoint

Office

Job description

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Support Control Room Operator

Working Hours: 4 on 4 off nights, 12-hour shifts, 6pm-6am, average 42 hours per week

Pay: £13.45 per hour

Location: Anchor Group Services Head Office - Carlton House, Chester Business Park, CH4 9QE

Reporting to: Control Room Manager

Overview

An exciting opportunity has arisen for a Control Room Operator to join the established Anchor Group Services’ Control team based at our Head Quarters in Chester Business Park.

The successful candidate will be responsible for supporting the control room operations, including monitoring staff activity, assisting with shift coverage and supporting smooth operation of control systems such as CCTV and alarm response.

This role offers a fantastic opportunity for individuals seeking to advance their career in security, with hands-on training and the chance to develop in a dynamic, fast-paced environment. A clear progression pathway is available, leading to promotion into a Duty Controller role.

Duties Include

• Co-ordinating multiple site systems and monitoring booking on and off check calls.
• Support the control team in identifying unfilled shifts and contacting available staff when required.
• Support operations by quickly responding to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.
• Record and escalation of any issues with check calls, absences, or incidents to the relevant department or management.
• Communicate clearly and professionally with on-site teams regarding shift changes and staffing adjustments.
• Proactively and continuously monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.
• Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance.
• Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.
• Promoting a culture of excellence and continuous improvement at all times.

Requirements

• Full 5-year employment checkable history.
• Valid frontline SIA licence DS, SG or CCTV.
• Previous industry related experience preferred but not essential.
• Previous experience in a similar role is desirable but not essential.
• Excellent IT skills & computer literary.
• Excellent communications skills.
• Ability to work in a fast-moving environment.
• Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.

Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidence with a number of bespoke management systems.

Benefits

• A clear progression pathway is available, leading to promotion into a Duty Controller role.
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
• Stream - access to pay as you earn it.
• Cycle to Work Scheme Available.Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.

Other companies may call this role: Control Room Assistant, Operations Support Assistant, Control Room Support Officer, Control Room Administrator, Operational Support Officer, Operations Room Assistant, Control Room Operator, Security Officer, CCTV Officer, CCTV Control Room Officer, Security CCTV Operative

Within commuting distance of: Chester, Ellesmere Port, Neston, Runcorn, Widnes, Wrexham, Mold, Deeside, Flint, Wirral, Northwich, Warrington, Birkenhead, Saltney, Christleton, Tattenhall, Rossett, Tarporley, Frodsham, Winsford, Nantwich, Middlewich, Bromborough, Broughton, Hoole, Capenhurst and surrounding areas.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.