Support Assistant

Sanctuary Group; Bolton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health & wellbeing support package

Company-paid life insurance

Parental leave arrangements

Career development opportunities

Flexible working options

Inclusive culture with staff networks

Retail discounts and salary sacrifice

Job summary

Join a values-driven team where safeguarding, accurate records, and strong communication are essential. The role includes training opportunities, pension arrangements, and staff networks that support inclusion and career growth.

Qualifications

• Caring and compassionate approach to supporting mental health needs.
• Ability to keep accurate records and communicate clearly with the team.
• Experience working effectively within a team and with diverse agencies.

Responsibilities

• Support customers with mental health needs to build confidence and reach their potential.
• Provide a hands-on, high-quality support service.
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement.
• Promote social inclusion and help customers develop resilience and self-esteem.
• Work with agencies on behalf of customers, advocating when needed.
• Maintain a safe environment and follow relevant regulations and practices; right to work in the UK.
• Safeguarding and pre-employment checks; internal applicants via internal careers account.
• Advert may close early; apply promptly.

Skills

Caring

Record keeping

Communication

Teamwork

Positive attitude

IT skills

Education

NVQ Level 2 in Health and Social Care

Willingness to work towards NVQ

Tools

Microsoft Office

Job description

Responsibilities

• Support customers with mental health needs to build confidence and reach their potential
• Provide a hands‑on, high‑quality support service
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers develop resilience and self‑esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices, We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Personality and Skills

• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

You’ll be part of a compassionate, community‑focused team supporting people with mental health needs, that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Curious about what it's like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements