Support Analyst

EPTECH; St Asaph; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Career progression opportunities

Startup energy sector experience

Job summary

Energy Potential Tech Solutions Limited is seeking a Support Analyst to join their on-site team in North Wales. You will deliver IT support through the EPTECH desk, helping clients run day-to-day operations and exploring solutions with empathy and clarity.

The role emphasizes problem solving, strong communication, and willingness to learn about the energy and utilities sector while working in a fast-growing SaaS startup environment.

Qualifications

• A first class or strong 2:1 degree in a business or IT related discipline.
• Experience in managing databases.

Responsibilities

• Assist on the EPTECH support desk providing IT support to resolve issues and be part of the business process outsourcing.
• Be resourceful, and capable of solving complex problems.
• Be enthusiastic about helping clients achieve their goals, understand their problems with empathy and think up solutions.
• Have strong communication and customer engagement skills; ability to dig deeper and get thorough understanding of customer needs.
• Be keen to learn about the idiosyncrasies of the energy & utility industry.
• Be able to do quantitative & qualitative market analysis.
• Be a strong team player;
• Be passionate to work in technology & start-up industry.

Skills

Strong communication skills

Customer engagement

Problem solving

Market analysis (quant/qual)

Education

First-class or strong 2:1 degree in business or IT

Job description

Employer: Energy Potential Tech Solutions Limited

Job Title: Support Analyst

Type of position: Full-time, permanent

Location: St. Asaph, North Wales

Date: 29/09/26

About EP TECH

EP TECH is a fast-growing SaaS company, helping power & utility companies become the digital power houses of tomorrow. The core engineering team at EP TECH are building a completely greenfield cloud-based platform, responsible for customer relationship management, billing, metering, asset and accounts management. This software is at the very heart of multiple utility companies spread across UK and is absolutely vital to their day-to-day operations. We continue to acquire new clients and have established a reputation for innovation within the electricity industry due to our novel approach to solving complex solutions for our clients. We are looking for a support analyst, who has hunger to learn and grow.

Aa a Support Analyst you will:

• Assist on the EPTECH support desk providing IT support to resolve issues and be part of the business process outsourcing, assisting our clients in running their day to day business operations.
• Be resourceful, and capable of solving complex problems.
• Be enthusiastic about helping clients achieve their goals, understand their problems with empathy and think up solutions.
• Have strong communication and customer engagement skills; ability to dig deeper and get thorough understanding of customer needs.
• Be keen to learn about the idiosyncrasies of the energy & utility industry.
• Be able to do quantitative & qualitative market analysis.
• Be a strong team player;
• Be passionate to work in technology & start-up industry.

Qualifications/Skills

• A first class or strong 2:1 degree in a business or IT related discipline
• Experience in managing databases

Benefits

• Be part of growing technology start-up in energy industry.
• Competitive salary including performance related package
• Opportunity for quick career advancement for the right candidate