Support Analyst — Drive Growth in Energy Tech SaaS

Orange Recruitment; St Asaph; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Startup energy industry

Job summary

Energy Potential Tech Solutions Limited is seeking a Support Analyst in St. Asaph, North Wales. This full-time, permanent role involves joining a fast-growing SaaS company serving power and utility clients across the UK.

You will support on the EPTECH support desk, troubleshoot issues, learn the energy industry, and contribute to day-to-day operations while developing problem-solving and customer engagement skills.

Qualifications

• A first class or strong 2:1 degree in a business or IT related discipline
• Experience in managing databases

Responsibilities

• Assist on the EPTECH support desk providing IT support to resolve issues and be part of the business process outsourcing, assisting our clients in running their day to day business operations.
• Be resourceful, and capable of solving complex problems.
• Be enthusiastic about helping clients achieve their goals, understand their problems with empathy and think up solutions.
• Have strong communication and customer engagement skills; ability to dig deeper and get thorough understanding of customer needs.
• Be keen to learn about the idiosyncrasies of the energy & utility industry.
• Be able to do quantitative & qualitative market analysis.
• Be a strong team player;
• Be passionate to work in technology & start-up industry.

Job description

Energy Potential Tech Solutions Limited is seeking a Support Analyst in St. Asaph, North Wales. This full-time, permanent role involves joining a fast-growing SaaS company serving power and utility clients across the UK.

You will support on the EPTECH support desk, troubleshoot issues, learn the energy industry, and contribute to day-to-day operations while developing problem-solving and customer engagement skills.