Client Operations Analyst

ESG; Chorley; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

ESG is seeking a Client Operations Analyst based in Chorley. The role sits in Retail Operations and reports to the Team Manager, with hybrid work between the office and home location. Initial training will require in-office presence at the Chorley UK office.

You will develop relations with customers and provide excellent customer service on regulatory data requirements, handling exception management and stakeholder communications in a managed service environment for energy suppliers.

Qualifications

• Administrative abilities and proficient use of Microsoft Office applications.
• Excellent communication capabilities including objection handling and negotiation.
• Strong analytical thinking and ownership of issues to find effective solutions.
• Exemplary customer service addressing queries with empathy and professionalism.
• Skilled in analysing data to support decision-making processes.
• High accuracy and thoroughness in all tasks.

Responsibilities

• Exception Management: Register clients' electricity and ensure supplier changes comply with industry standards.
• Client and Third-Party Communication: Maintain clear communication with clients and external partners.
• Stakeholder Management and Administration: Oversee relationships and administrative tasks with key stakeholders.

Skills

Administrative skills

Communication

Problem solving

Customer service

Data analysis

Attention to detail

Stakeholder management

Prioritisation

Tools

Microsoft Office

Job description

Summary

We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

Job Description

Department: Retail Operations

Reports To: Team Manager

Work Location: Chorley - Hybrid

Hours of Work: 37.5

Position Type: Full-Time

Rate Type: Salary

Grade: 2

A fantastic opportunity has arisen for individuals to work in the energy sector within a Managed Service environment. Our products are specifically developed to provide energy suppliers with the support they require to manage day to day data operations between themselves, regulators and Industry parties.

Your role as a Client Operations Analyst will be to work with the ESG Operations team to develop relations with the customers and provide excellent customer service on an array of their industry regulatory data requirements.

We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during our initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.

While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.

Position Responsibilities

• Exception Management: Handle the registration of clients' electricity, ensuring that supplier changes are processed in compliance with industry standards and regulatory requirements.
• Client and Third-Party Communication: Maintain clear and effective communication with clients and external partners.
• Stakeholder Management and Administration: Oversee and manage relationships and administrative tasks involving key stakeholders.

About You

You will be a very personable individual, who enjoys working alone as well as part of a team, has experience of working within a customer focused environment and has an appetite to learn more about the energy industry.

Knowledge/Skills You must possess:

• Administrative Skills: Demonstrate strong administrative abilities and proficient use of Microsoft Office applications.
• Communication Skills: Exhibit excellent communication capabilities, including objection handling and negotiation.
• Problem-Solving Skills: Possess strong analytical thinking and the ability to take ownership of issues to find effective solutions.
• Customer Service Skills: Provide exemplary customer service, addressing queries with empathy and professionalism.
• Data Analysis: Skilled in analysing data to support decision-making processes.
• Attention to Detail: Maintain high accuracy and thoroughness in all tasks.
• Stakeholder Management: Efficiently manage relationships with key stakeholders.
• Prioritisation and Organisational Skills: Effectively prioritise tasks and manage a varied workload.

Able to demonstrate ESGs key values of

• Excellence: be accountable to deliver our best
• Passion: show how much we care each day
• Integrity: do the right thing when no one is looking
• Collaboration: work together to succeed together

We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

ISO AWARENESS

• Follow IMS Policies
• Reporting of Incidents
• ISO Responsibilities
• ISO Staff Awareness

*For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/ *