Case Assistant

Brook Street; Glasgow; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Brook Street in Glasgow is hiring for a Case Assistant (Security Vetting). The role involves reviewing vetting applications, verifying identities, and contacting stakeholders to obtain required information.

You will handle sensitive data securely and contribute to a precise, customer-focused service. Training lasts up to 10 weeks with initial days in the office; after training, the role offers hybrid working (3 days in office, 2 days from home).

Qualifications

• Attention to detail with a quality-first mindset.
• Ability to work both independently and in a team.
• Excellent verbal and written communication skills.
• Strong IT skills including MS Office.
• Comfort handling sensitive information securely at all times.

Responsibilities

• Carry out full reviews of vetting applications, including identity verification and checks.
• Respond to enquiries and obtain information from subjects, sponsors and stakeholders via email and phone.
• Handle sensitive information securely and confidentially.
• Deliver a high-quality, customer-focused service while learning the end-to-end vetting process.
• Support colleagues and applications through appropriate actions and interventions.
• Move between administrative duties to meet business needs.
• Make impartial, well-reasoned decisions in line with process requirements.
• Work at pace to meet targets without compromising quality.

Skills

Attention to detail

Independent worker

Verbal & written communication

IT skills

Handling sensitive information

Customer service oriented

Experience with bespoke IT systems

Tools

Microsoft Office (Word & Outlook)

Bespoke IT systems

Job description

Case Assistant (Security Vetting)

Location: Glasgow - Atlantic Square, 21 York Street, Glasgow.

• Pay: £12.86 per hour


• Hybrid working (after training): 3 days in the office / 2 days from home


• Training: Full training provided (initial programme may last up to 10 weeks). During training, attendance is office-based 5 days per week


• Security clearance: Basic SC clearance required (Costs covered by the hiring process)

If you're detail-driven, comfortable handling sensitive information, and want to support a process that matters, Our Client is hiring Case Assistants to help deliver the efficient administration and processing of security clearance applications. This is a friendly, structured role with training provided-ideal if you're looking for a clear path into a responsible, customer-focused operation.

What you’ll be doing:

• Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks


• Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone


• Handling sensitive customer information securely and confidentially at all times


• Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process


• Supporting colleagues and applications through appropriate actions and interventions


• Moving between different administrative duties as required to meet business needs


• Making impartial, well-reasoned decisions in line with process requirements


• Working at pace to meet targets without compromising quality

What you’ll bring:

• Excellent attention to detail and a strong quality-first mindset


• Confidence working independently and collaboratively within a team


• Strong IT skills, including Microsoft Office (Word and Outlook)


• Clear verbal and written communication skills, with an organised, professional approach


• Ability to handle sensitive information securely and consistently


• Experience using bespoke IT systems is advantageous


• Strong customer service orientation and the ability to maintain consistency under pressure

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.