Receptionist

Brook Street; Birkenhead; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is seeking a Receptionist (Grade AO - Probation Service) at Birkenhead to provide a calm, professional front-of-house presence and support everyday administration.

You will greet visitors, handle calls and emails, log arrivals, issue passes, and assist with security and safety tasks while maintaining confidential records. This is an office-based role with DBS clearance required and an assignment through 13 January 2027.

Qualifications

• Proven proficiency with Microsoft Office and ICT skills.
• Excellent verbal and written communication.
• Commitment to safeguarding and confidentiality in day-to-day work.

Responsibilities

• Acting as first point of contact for visitors, telephone callers and emails.
• Greeting people professionally face to face and handling calls.
• Logging arrivals and departures, issuing visitor passes and security fobs.
• Notifying the right team members promptly when needed.
• Managing building logistics including mail handling, stationery, and room bookings.
• Handling petty cash and assisting travel arrangements for staff.
• Supporting Health & Safety and security tasks as required.
• Logging building faults and escalating issues through proper channels.
• Providing confidential administrative support including scanning and archiving.

Skills

MS Office

Communication

Safeguarding

Confidentiality

Job description

Receptionist (Grade AO - Probation Service)

Location: Birkenhead (Probation Service, 40 Europa Boulevard, Birkenhead CH41 4PE)

• Pay: £12.71 per hour
• Working pattern: Mon & Wed & Fri (8:30-16:30 / 9:15-17:15), plus Tue & Thu (8:30-16:30 / 9:15-17:15 and 13:00-21:00 on a rota basis) - office based
• Assignment length: until 13/01/2027, Extension likely however based on business needs
• Training: provided
• Clearance: Basic DBS required (security and identity checks apply)

Are you at your best when you're the calm, welcoming first point of contact? Hiring for a reputed client, Our Client is looking for a Receptionist to provide an efficient, professional front-of-house experience-plus day-to-day administrative support that keeps the building running smoothly.

What you'll be doing:

• Acting as the first point of contact for visitors, telephone callers and enquiries-greeting people professionally face to face, and handling calls and emails
• Logging arrivals and departures, issuing visitor passes and security fobs, and notifying the right team members promptly
• Using tact and situational awareness to diffuse tense moments and escape support when needed (including safeguarding/risk concerns)
• Answering basic enquiries about the Probation Service and signposting to appropriate support services
• Managing building logistics-mail handling, ordering stationery and PPE, supporting meeting room set-ups, deliveries, and room/hot desk/car parking bookings
• Handling petty cash and supporting travel arrangements for people on probation
• Supporting Health & Safety and security: acting as key holder, operating building security, assisting with fire/panic alarm testing, monitoring CCTV, and stepping in as Fire Warden/First Aider where trained
• Logging building faults/maintenance issues and escalating through the correct channels
• Providing confidential administrative support to operational teams, including scanning/archiving and maintaining computer and manual filing systems (some information is sensitive)

What you'll bring:

• Proven proficiency with Microsoft Office and strong ICT skills
• Excellent verbal and written communication-confident, clear and professional with a wide range of people
• A calm, responsible approach to safeguarding and risk awareness, especially in busy or stressful moments
• A quality-focused mindset and the ability to deliver at pace while maintaining accuracy and confidentiality
• Commitment to diversity and anti-discriminatory practice in day-to-day work
• The flexibility to cover core unsocial hours as required by business need (rota-based evenings)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.