Supply Chain Customer Service Representative

Belcan; Warwick; On-site; GBP 22,000 - 29,000; Full time

Job summary

Belcan in Warwick is seeking a Supply Chain - Customer Service Representative on a 6-month contract inside IR35. You will process quotations, sales orders and related documents in our ERP system, ensuring timely communication with customers and meeting deadlines.

Ideal candidates have experience in customer service, SAP knowledge, MS Office, and a degree in Supply Chain or a related field; the role involves coordinating with internal teams and ensuring regulatory compliance.

Qualifications

• Experience in customer service and order processing.
• Knowledge of SAP and Microsoft Office is preferred.
• Degree in a Supply Chain discipline or related field is advantageous.

Responsibilities

• Process quotations, sales orders and related documents in the ERP system within agreed time-scales.
• Communicate progress/plan to meet customer requirements and escalate issues as needed.
• Coordinate with internal teams to ensure customer needs are met timely.
• Identify training needs by liaising with management and super users.
• Organize customer meetings to maintain high levels of service.
• Ensure compliance with export, control and customs regulations.

Skills

Customer service

MS Office

Communication

Teamwork

Education

Degree in Supply Chain or related field

Tools

SAP

ERP systems

Job description

Supply Chain Customer Service Representative

Job Title Supply Chain - Customer Service Representative

Job location: Warwick

Contract : 6 months Inside IR35

Weekly hours : 40 hours (8 hours per day)

What are my responsibilities?

• As a Supply Chain coordinator, you will Process quotations, sales orders and other documents through the relevant company ERP system within agreed time-scales
• Communicate the progress/plan that meets the customer's requirements, resolving issues or escalating problems within agreed timescales
• Liaise and follow up with internal departments/functions to ensure customer's needs are met in a timely manner
• Liaise with immediate manager/super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions
• Organize and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved
• Supply Chain coordinator will have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
• Support pricing queries by investigating costs and preparing spreadsheets for clear information and to facilitate decision making
• Support Management with administrative tasks as necessary

What do I need to qualify for this job?

• Supply Chain coordinator should have good working knowledge of the Supply Chain particularly with respect to Customer interaction, Operational Customs controls, Quality Standards and Business Acumen.
• Degree qualified within a Supply Chain discipline would be advantageous.
• Previous experience of order processing/customer service skills preferred.
• Knowledgeable in all Microsoft applications and experience of SAP is highly desirable.
• Experience in customer service
• This is a role that is the point of contact with customer and the link with internal department in supply chain.