Customer Service Representative

Atlas NextWave; Warwick; Remote; GBP 26,000 - 34,000; Full time

Job summary

Atlas NextWave is seeking a proactive Customer Demand team member to join our Supply Chain function in Warwick. The role focuses on processing quotations and sales orders, interfacing with customers, and ensuring compliance and accurate data handling.

You will liaise with internal departments, support pricing inquiries, and contribute to high-quality customer service while maintaining ERP accuracy and timely execution.

Qualifications

• Good working knowledge of the Supply Chain with respect to Customer interaction, Operational Customs controls, Quality Standards and Business Acumen.
• Excellent communication skills, maintaining a professional and organised approach.
• Degree qualified within a Supply Chain discipline would be advantageous.
• Knowledgeable in all Microsoft applications and experience of SAP is highly desirable.
• Accuracy & attention to detail when working towards tight deadlines.
• Previous experience of order processing/customer service skills preferred.

Responsibilities

• Process quotations, sales orders and other documents through the relevant company ERP system within agreed time-scales.
• Communicate the progress/plan that meets the customers' requirements, resolving issues or escalating problems within agreed timescales.
• Liaise and follow up with internal departments/functions to ensure customer's needs are met in a timely manner.
• Liaise with immediate manager/super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions.
• Organise and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved.
• Have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
• Support pricing queries by investigating costs and preparing spreadsheets for clear information and to facilitate decision making.
• Support Management with administrative tasks as necessary.

Skills

Customer interaction

Operational Customs controls

Quality Standards

Business Acumen

Education

Supply Chain degree (advantage)

Tools

SAP

Microsoft Word/Excel/Outlook

Job description

We have an exciting opportunity to join our Customer Demand team as part of the Supply Chain function. This role will interact globally and will be based at our office in Warwick for the Aero Derivative Gas Turbine (AGT) Product Line. The Aero Derivative Gas Turbine (AGT) business is within our clients Power Generation Services Division.

What are my responsibilities?

• Process quotations, sales orders and other documents through the relevant company ERP system within agreed time-scales
• Communicate the progress/plan that meets the customers' requirements, resolving issues or escalating problems within agreed timescales
• Liaise and follow up with internal departments/functions to ensure customer's needs are met in a timely manner
• Liaise with immediate manager/super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions
• Organise and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved
• Have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
• Support pricing queries by investigating costs and preparing spreadsheets for clear information and to facilitate decision making
• Support Management with administrative tasks as necessary

What do I need to qualify for this job?

• Good working knowledge of the Supply Chain particularly with respect to Customer interaction, Operational Customs controls, Quality Standards and Business Acumen.
• Excellent communication skills, maintaining a professional and organised approach.
• Degree qualified within a Supply Chain discipline would be advantageous.
• Knowledgeable in all Microsoft applications and experience of SAP is highly desirable.
• Accuracy & attention to detail when working towards tight deadlines.
• Previous experience of order processing/customer service skills preferred.