Supply Chain Administrator

Rullion Managed Services; Warwick; Hybrid; GBP 28,000 - 39,000; Full time

Job summary

Rullion Managed Services is seeking a Supply Chain - Customer Representative in Warwick. The role involves processing quotations and orders, ensuring timely ERP updates, and maintaining proactive customer communication.

You will liaise with internal teams to meet customer needs, support pricing inquiries, and ensure compliance with export and customs regulations in a collaborative, performance-driven environment.

Qualifications

• Excellent communication and professional approach.
• Strong customer-facing skills and ability to manage expectations.
• Degree in Supply Chain discipline is advantageous.
• Experience with SAP and Microsoft Office desired.
• Attention to detail and ability to meet tight deadlines.

Responsibilities

• Process quotations, sales orders and documents in the ERP system within agreed timescales.
• Communicate progress and plan to meet customer requirements and resolve issues.
• Liaise with internal departments to ensure customer needs are met promptly.
• Identify training needs with manager/super user to maintain knowledge of required functions.
• Organise and chair meetings with the customer to ensure high levels of service.
• Maintain understanding of Export, Control and Customs compliance and current regulations.
• Assist with pricing queries by researching costs and preparing clear information.
• Support Management with administrative tasks as necessary.

Skills

Communication skills

Customer service

Team player

Attention to detail

Microsoft Excel

Education

Degree in Supply Chain or related field

Tools

SAP

Microsoft Office

Job description

Supply Chain - Customer Representative

Job Title: Supply Chain - Customer Service Representative

Duration of Contract: 6 months, rolling contract.

Location: Warwick

Pay Rate: £20.00 per hour PAYE / £28.00 per hour Umbrella

Working Pattern: Hybrid (2 days per week in the office, 3 days per week from home) 8am - 5pm

What are my responsibilities?

• Process quotations, sales orders and other documents through the relevant company ERP system within agreed time-scales
• Communicate the progress/plan that meets the customers' requirements, resolving issues or escalating problems within agreed timescales
• Liaise and follow up with internal departments/functions to ensure customer's needs are met in a timely manner
• Liaise with immediate manager/super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions
• Organise and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved
• Have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
• Support pricing queries by investigating costs and preparing spreadsheets for clear information and to facilitate decision making
• Support Management with administrative tasks as necessary

What do I need to qualify for this job?

• Good working knowledge of the Supply Chain particularly with respect to Customer interaction, Operational Customs controls, Quality Standards and Business Acumen.
• Excellent communication skills, maintaining a professional and organised approach.
• Degree qualified within a Supply Chain discipline would be advantageous.
• Knowledgeable in all Microsoft applications and experience of SAP is highly desirable.
• Accuracy & attention to detail when working towards tight deadlines.
• Previous experience of order processing/customer service skills preferred.
• Collaborative team player

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants