Supervisor- Starbucks

SSP Group; Birmingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and Family Discount App

Award-winning training and development

Job summary

SSP Group in Birmingham New Street Station is seeking a hands-on Supervisor to manage daily operations at Starbucks. You will open and close, supervise shifts, and ensure great customer service in a fast-paced hospitality environment.

You will lead a diverse team through busy periods, adapt to changing needs, and motivate colleagues to deliver excellent service while maintaining standards and energy throughout each shift.

Qualifications

• Experience leading a team in fast-paced hospitality or retail.
• Strong customer service focus and problem-solving abilities.
• Able to stay energetic and positive during busy shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts, maintaining high energy and positive atmosphere.
• Inspire your team to deliver outstanding customer service and handle queries.
• Monitor unit performance and drive improvements.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

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SUPERVISOR - BIRMINGHAM NEW STREET STATION, STARBUCKS

Pay Rate: £13.61 per hour

We have Full Time (30 hrs) roles available.

Hours of operation are 5am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theSupervisorrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• You must have previous experience leading a team in busy Hospitality or Retail environment.

AS A SUPERVISOR WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.