Supervisor- Starbucks

SSP Group plc; Birmingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and Family discount app

Training & development

Health & wellbeing

Job summary

SSP Group plc is hiring a Supervisor at Birmingham New Street Station, Starbucks. You’ll lead a fast-paced team, manage opening and closing tasks, deliver excellent service across early and late shifts, train and coach staff, promote health and safety standards, and calmly handle peak periods.

We have Full Time (30 hrs) roles available. Join a lively hospitality environment and help shape the customer experience while working 5am–11pm across weekdays and weekends, and act as brand ambassador

Qualifications

• Must be 18+ to perform certain tasks or work on certain shifts.
• Experience leading teams in busy hospitality or retail environments.
• Previous Starbucks experience is preferred.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for queries.
• Monitor unit performance and champion improvements.

Skills

Team leadership

Customer service

Hospitality experience

Shift management

Job description

SUPERVISOR - BIRMINGHAM NEW STREET STATION, STARBUCKS

Pay Rate: £13.61 per hour

We have Full Time (30 hrs) roles available.

Hours of operation are 5am to 11p m.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within the Supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• You must have previous experience leading a team in busy Hospitality or Retail environment.
• Previous Starbucks experience is desired

AS A SUPERVISOR WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.