Supervisor - Outpatients (XN03)

Leeds Teaching Hospitals; Leeds; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Ophthalmology Service at Leeds Teaching Hospitals NHS Trust is seeking a capable Supervisor to lead and support the Administrative and Clerical team within the Head & Neck CSU. You will oversee the cash-up team and clerical officers to ensure smooth daily services and a welcoming patient experience.

Working with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you will drive high standards, empower colleagues, and help shape a high-performing service where

Qualifications

• Organised, proactive and approachable with excellent communication skills.
• Confidence to make decisions and motivate colleagues in a busy healthcare setting.
• Ability to prioritise, work autonomously, and adapt to fast-paced outpatient environments.

Responsibilities

• Lead and support the Administrative and Clerical team, overseeing the cash-up team and clerical officers.
• Provide hands-on supervision to the APSCs across the outpatient service.
• Maintain high standards of service delivery ensuring a positive patient experience.

Skills

Leadership

Communication

Problem-solving

Prioritisation

Autonomy

Job description

Ready to lead, inspire and make a real difference to the patient experience? This is an exciting opportunity to take on a key leadership role within the Ophthalmology Service, part of the Head & Neck Clinical Service Unit (CSU) within the Trust. As Supervisor, you will lead and support a dedicated Administrative and Clerical team, overseeing the cash-up team and clerical officers to ensure the smooth and efficient running of daily services. Working closely with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you will play a vital role in maintaining high standards of service delivery and ensuring patients receive a positive, efficient and welcoming experience. We are looking for an organised, proactive and approachable individual with excellent communication skills, the confidence to make decisions and the ability to motivate and support colleagues in a busy healthcare environment. If you thrive on leading a team, tackling challenges and making a meaningful difference to patient care, this is an excellent opportunity to grow your leadership skills and help shape a high-performing service where teamwork, compassion and continuous improvement are at the heart of everything we do.

Main duties of the job

We are looking for a motivated and resilient individual who brings a high level of personal commitment, sound logical reasoning, and a proactive approach to problem-solving. You'll be someone who thrives under pressure, is equally comfortable working independently or as part of a team, and who takes genuine pride in finding the right solution for patients and colleagues alike. The ability to prioritise effectively, work with autonomy, and adapt to the fast-paced demands of a busy outpatient environment will be key to your success in this role. As the first point of management for the Administrative and Clerical team, you'll provide hands‑on supervision and meaningful support to the APSCs across the outpatient service. Strong interpersonal and communication skills are essential as is a heartfelt commitment to delivering high‑quality, patient‑centred care. Please see the attached job description for further information about this vacancy.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact: Name: Anna Kopaka Position: Assistant Patient Services Coordinator (APSC) Email: [e-mail] Phone number: 0113 206 5958 Shortlisting Date: Week Commencing 02/11/26 Interview Date: Week Commencing 09/11/26

All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.

Job Summary

Ready to lead, inspire and make a real difference to the patient experience? This is an exciting opportunity to take on a key leadership role within the Ophthalmology Service, part of the Head & Neck Clinical Service Unit (CSU) within the Trust. As Supervisor, you will lead and support a dedicated Administrative and Clerical team, overseeing the cash‑up team and clerical officers to ensure the smooth and efficient running of daily services. Working closely with the Assistant Patient Services Co‑ordinator and Patient Services Co‑ordinator, you will play a vital role in maintaining high standards of service delivery and ensuring patients receive a positive, efficient and welcoming experience. We are looking for an organised, proactive and approachable individual with excellent communication skills, the confidence to make decisions and the ability to motivate and support colleagues in a busy healthcare environment. If you thrive on leading a team, tackling challenges and making a meaningful difference to patient care, this is an excellent opportunity to grow your leadership skills and help shape a high‑performing service where teamwork, compassion and continuous improvement are at the heart of everything we do.

Why you should join our Team

The Ophthalmology Service is a friendly, forward‑thinking team united by a genuine commitment to improving the lives of the patients we serve. As the largest provider of specialist Ophthalmology services in Yorkshire, we are a department that takes real pride in the standard of care we deliver — and that same dedication extends to how we look after our own people. You'll be joining a supportive, close‑knit team where colleagues go out of their way to help one another, and where your contribution is recognised and valued.

Working within the Head & Neck CSU at St James's University Hospital, you'll be part of one of the most respected and ambitious Ophthalmology departments in the North of England. We serve a diverse and wide-reaching patient community spanning Leeds, Yorkshire, and beyond — meaning the work you do every day has a real and meaningful impact. We are committed to professional development, fostering a culture where people are encouraged to grow, take ownership, and build fulfilling careers. If you're looking for a role where you can lead with purpose, work alongside passionate professionals, and make a genuine difference to patients and colleagues alike — this is the team for you.

What you will bring to the role

We are looking for a motivated and resilient individual who brings a high level of personal commitment, sound logical reasoning, and a proactive approach to problem‑solving. You'll be someone who thrives under pressure, is equally comfortable working independently or as part of a team, and who takes genuine pride in finding the right solution for patients and colleagues alike. The ability to prioritise effectively, work with autonomy, and adapt to the fast‑paced demands of a busy outpatient environment will be key to your success in this role.

As the first point of management for the Administrative and Clerical team, you'll provide hands‑on supervision and meaningful support to the APSCs across the outpatient service. Strong interpersonal and communication skills are essential — as is a heartfelt commitment to delivering high‑quality, patient‑centred care.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities: People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Assistant Patient Services Coordinator (APSC)