Clerical Officer/ Receptionist

Leeds Teaching Hospitals; Leeds; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

The Adult Therapies & Psychological Services CSU is seeking enthusiastic individuals to join our Outpatient Admin Team in full-time, permanent roles. You will support outpatient clinics by processing referrals, managing reception duties, and coordinating patient appointments.

You will interact with patients in person, by phone and by email, and will work across hospital sites as required. Based at St James’s University Hospital with regular outreach.

Qualifications

• GCSEs including Maths and English (5 GCSEs) or equivalent.

Responsibilities

• Process patient referrals for outpatient clinics.
• Assist at reception desks in clinical areas.
• Support patients in arranging appointments and updating Patient Administration records.
• Respond to patients face-to-face, by telephone and email.
• Based at St James’s University Hospital and may work at other sites as needed.

Skills

Literate/Numerate

Adaptable

Flexible approach

Customer care

Effective communication

Admin and clerical experience

IT skills

Education

GCSEs including Maths & English

Tools

IT systems

Job description

The Adult Therapies & Psychological Services CSU encompasses a range of services that provide support and therapy to patients in both inpatient and outpatient settings. The Adult Therapies Outpatient Admin Team supports the delivery of outpatient clinics in the region of 80,000 to 90,000 appointments a year - across our Physiotherapy, Occupational Therapy, Speech & Language Therapy, Podiatry, Dietetic, and Clinical Psychology services. You would be joining a well-established team of Patient Service Coordinators, Assistant Patient Service Coordinator, Outpatient Supervisors and Clerical Officers in an admin service that is committed to providing a supportive work environment and opportunities for development for all of its team members.

Main duties of the job

Are you looking for a new challenge?The Adult Therapies & Psychological Services CSU is looking for enthusiastic and highly motivated individuals to join our Outpatient Admin Team in both full time roles on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within outpatients then we want to hear from you.The varied workload requires a flexible approach and the ability to multi-task, whilst maintaining a professional attitude and high standards of customer care. The main duties of the role support the delivery of the Adult Therapies & Psychological Services outpatient clinics. Processing patient referrals, working on the reception desks in our clinical areas, supporting patients in arranging their appointments, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would be providing a service to our patients face to face, through telephone calls and via email.The successful applicant would be based at St Jamess University Hospital but also will be required to work on other hospital sites on a regular basis.Shortlisting will take place on Monday 26 October 2026 with interviews the following week on Monday 2 November 2026.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

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Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.

Job description

Job responsibilities

Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.

Job Summary

Are you looking for a new challenge?

The Adult Therapies & Psychological Services CSU is looking for enthusiastic and highly motivated individuals to join our Outpatient Admin Team in both full time roles on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within outpatients then we want to hear from you.

The varied workload requires a flexible approach and the ability to multi-task, whilst maintaining a professional attitude and high standards of customer care. The main duties of the role support the delivery of the Adult Therapies & Psychological Services outpatient clinics. Processing patient referrals, working on the reception desks in our clinical areas, supporting patients in arranging their appointments, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would be providing a service to our patients face to face, through telephone calls and via email.

The successful applicant would be based at St James’s University Hospital but also will be required to work on other hospital sites on a regular basis.

Why you should join our Team

The Adult Therapies & Psychological Services CSU encompasses a range of services that provide support and therapy to patients in both inpatient and outpatient settings. The Adult Therapies Outpatient Admin Team supports the delivery of outpatient clinics – in the region of 80,000 to 90,000 appointments a year - across our Physiotherapy, Occupational Therapy, Speech & Language Therapy, Podiatry, Dietetic, and Clinical Psychology services. You would be joining a well-established team of Patient Service Coordinators, Assistant Patient Service Coordinator, Outpatient Supervisors and Clerical Officers in an admin service that is committed to providing a supportive work environment and opportunities for development for all of its team members.

What you will bring to the role

• Literate / Numerate, ideally with 5 GCSEs including Maths and English at Grade C or above or equivalent
• Adaptable
• Flexible approach to duties and working practices
• Friendly manner
• Customer care skills, including previous experience of working with the general public in a working environment
• Effective written and verbal communication skills
• Previous admin and clerical experience (within NHS especially desirable)
• IT skills
• Insight into duties and responsibilities of post
• A good understanding of the duties and responsibilities of the post

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.