Clerical Officer/ Receptionist

Leeds Teaching Hospitals NHS Trust; Cross; Vor Ort; GBP 21.000 - 24.000; Vollzeit

Zusammenfassung

Leeds Teaching Hospitals NHS Trust is seeking enthusiastic Outpatient Admin staff to join the Adult Therapies & Psychological Services CSU. Based at St James’s University Hospital with occasional site work, you will support outpatient clinics and patient administration.

You will handle referrals, reception duties, appointment arrangements, and data updates across systems, serving patients via face-to-face, telephone, and email channels.

Qualifikationen

• Literate / Numerate with GCSEs in Maths and English
• Adaptable and flexible in duties
• Strong customer care and communication skills
• Experience in admin/clerical work, preferably NHS
• Proficient with IT systems and office software

Aufgaben

• Process patient referrals and manage reception duties in clinical areas
• Support patients in arranging appointments and update Patient Administration systems
• Provide service to patients face-to-face, by phone, and via email
• Work across St James’s University Hospital and other site locations as needed

Kenntnisse

Literate & Numerate

GCSE Maths & English

Adaptable

Flexible working

Customer care

Verbal & written communication

Admin & clerical NHS

IT skills

Understanding of duties

Ausbildung

GCSEs including Maths & English

Jobbeschreibung

Job Description

For questions about this job, contact:
Sarah Gill,
Patient Services Coordinator,
Email Address [e-mail]
Shortlisting Date: 26.10.26
Interview Date: 02.11.26

Job Summary

Are you looking for a new challenge?
The Adult Therapies & Psychological Services CSU is looking for enthusiastic and highly motivated individuals to join our Outpatient Admin Team in both full time roles on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within outpatients then we want to hear from you.
The varied workload requires a flexible approach and the ability to multi-task, whilst maintaining a professional attitude and high standards of customer care. The main duties of the role support the delivery of the Adult Therapies & Psychological Services outpatient clinics. Processing patient referrals, working on the reception desks in our clinical areas, supporting patients in arranging their appointments, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would be providing a service to our patients face to face, through telephone calls and via email.
The successful applicant would be based at St James’s University Hospital but also will be required to work on other hospital sites on a regular basis.
Shortlisting will take place on Monday 26 October 2026 with interviews the following week on Monday 2 November 2026.

Why you should join our Team

The Adult Therapies & Psychological Services CSU encompasses a range of services that provide support and therapy to patients in both inpatient and outpatient settings. The Adult Therapies Outpatient Admin Team supports the delivery of outpatient clinics – in the region of 80,000 to 90,000 appointments a year - across our Physiotherapy, Occupational Therapy, Speech & Language Therapy, Podiatry, Dietetic, and Clinical Psychology services. You would be joining a well-established team of Patient Service Coordinators, Assistant Patient Service Coordinator, Outpatient Supervisors and Clerical Officers in an admin service that is committed to providing a supportive work environment and opportunities for development for all of its team members.

What You Will Bring To The Role

We are looking for candidates who can demonstrate the below qualifications, skills, experience and knowledge:

• Literate / Numerate, ideally with 5 GCSEs including Maths and English at Grade C or above or equivalent
• Adaptable
• Flexible approach to duties and working practices
• Friendly manner
• Customer care skills, including previous experience of working with the general public in a working environment
• Effective written and verbal communication skills
• Previous admin and clerical experience (within NHS especially desirable)
• IT skills
• Insight into duties and responsibilities of post
• A good understanding of the duties and responsibilities of the post

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible
Open and Honest
One Team
Kind

Our Trust priorities

Our purpose

Excellent, safe and sustainable care for every patient every time

Our Priorities

People
Improvement and Innovation
Partnerships
Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.