Supervisor Milton Keynes - 16 hours

RITUALS COSMETICS UK LIMITED; Bletchley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Monthly Kick-Off

Employee discounts

Goodie bags

Gifts

Wellbeing perks

Bonus 8% on shop targets

Job summary

Rituals Cosmetics UK Limited is seeking a Supervisor (Expert) to deliver outstanding customer service, deepen product knowledge, and drive sales while guiding peers. You will mentor teammates, share best practices, and ensure the boutique runs smoothly during opening hours, including evenings and weekends.

Join a role that blends leadership with hands-on customer engagement, with perks like discounts, product gifts, and occasional performance bonuses based on shop targets.

Qualifications

• Experience as a supervisor or team leader in a retail or customer-driven role.
• Motivation to reach performance targets.
• Organised and structured.
• Willing to work evenings and weekends.

Responsibilities

• Deliver excellent customer service with product knowledge and storytelling.
• Achieve sales targets and lead by example for the team.
• Resolve complex customer enquiries and keep the boutique running smoothly.
• Follow Rituals branding, training, and safety standards.

Skills

Customer service

Sales leadership

Retail experience

Team mentoring

Product knowledge

Job description

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying? This is your chance. As a Supervisor (Internally known as Expert ), you ll create what we call the Feel-Good Experience: our way of making customers feel amazing. And that s exactly what you'll master. You'll have deep product knowledge and the Feel-Good Experience down to an art. At this point, you're beyond doing your job - you're helping others get better at theirs too. Your responsibilities

• Deliver amazing customer service you know every product inside out and share their stories in ways that connect with every customer you meet.
• Win at sales and bring others with you - do great at your own targets while setting the example for your team members.
• Be the problem-solver customers and colleagues trust - handle complex questions and situations with confidence, while keeping the boutique running smoothly.
• Represent Rituals - follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

This is perfect for you if You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role. You have a strong motivation to reach performance targets. You have an eye for detail, you're organised and structured. Colleagues already come to you when they're stuck. You gladly help them master the Feel-Good Experience and be a role model. You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too. You re available to work during opening hours, which include evenings and weekends.

Your benefits with us As you already know, we have some pretty good perks at Rituals.

• Our famous, monthly Kick-Off - checking out new products, workshops, planning ahead. In this role, you'll help shape them.
• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.
• Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).