Supervisor – High Wycombe | 8-16h

Rituals UK & Ireland (B Corp™); High Wycombe; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Kick-Off events

Employee discounts

Monthly bonus 8%

Growth opportunities

Job summary

Rituals UK & Ireland is seeking a customer-focused supervisor to lead in-store service and drive sales during evenings and weekends. You’ll mentor teammates, share product stories, and ensure every guest enjoys the Feel-Good Experience.

You’ll keep safety standards, maintain up-to-date product knowledge through training, and serve as a role model helping others grow while hitting targets.

Qualifications

• Experience at supervisor or team leader level in retail or customer-driven roles.
• Motivation to hit performance targets.
• Strong eye for detail, being organised and structured.
• Peers come to you when they're stuck and you help them master the Feel-Good Experience.

Responsibilities

• Deliver amazing customer service to every shopper.
• Win at sales and help others perform with you.
• Be the problem-solver customers and colleagues trust.
• Represent Rituals and keep knowledge up to date through training.

Job description

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying? This is your chance.

Share your talents

Deliver amazing customer service

– you know every product inside out and share their stories in ways that connect with every customer you meet.

Win at sales and bring others with you

– do great at your own targets while setting the example for your team members.

Be the problem-solver customers and colleagues trust

– handle complex questions and situations with confidence, while keeping the boutique running smoothly.

Represent Rituals

– follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

Bring all of you

You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.

You have a strong motivation to reach performance targets.

You have an eye for detail, you're organised and structured.

Colleagues already come to you when they're stuck. You gladly help them master the Feel-Good Experience and be a role model.

You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.

You’re available to work during opening hours, which include evenings and weekends.

Benefits of working at Rituals

• Our famous, monthly Kick-Off - checking out new products, workshops, planning ahead. In this role, you'll help shape them.
• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.
• Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).
• All the growth opportunities. Think Expert Community Programmes, Sales, Service & KPI training, our learning platform, and coaching on the job.