Supervisor – Bristol Cribbs Causeway | 8-16h

Rituals UK & Ireland (B Corp™); Patchway; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Employee discounts

Goodie bags and gifts

Wellbeing perks

Job summary

Rituals UK & Ireland (B Corp™) is seeking a customer-focused supervisor to drive the Feel-Good Experience in our Patchway shop. You will coach colleagues, deliver outstanding service, and lead by example during busy evenings and weekend openings.

You will share product stories, help customers browse to purchase, and connect each guest with a memorable Rituals experience. You will leverage strong organization and attention to detail to keep the boutique running smoothly, while training and

Qualifications

• Experience as a supervisor or team leader in a retail or customer-driven role.
• Motivation to reach performance targets.
• Eye for detail; organized and structured.

Responsibilities

• Deliver amazing customer service to every client.
• Win at sales and bring teammates along to meet goals.
• Be the problem-solver customers and colleagues trust in daily operations.
• Represent Rituals by following safety standards and maintaining the Rituals look.
• Keep product knowledge up to date through training and workshops.

Skills

Customer service

Team leadership

Sales targets

Job description

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying? This is your chance.

Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.

Win at sales and bring others with you – do great at your own targets while setting the example for your team members.

Be the problem-solver customers and colleagues trust – handle complex questions and situations with confidence, while keeping the boutique running smoothly.

Represent Rituals – follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

Bring all of you

You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.

You have a strong motivation to reach performance targets.

You have an eye for detail, you're organised and structured.

Colleagues already come to you when they're stuck. You gladly help them master the Feel-Good Experience and be a role model.

You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.

You’re available to work during opening hours, which include evenings and weekends.

Benefits of working at Rituals

• Our famous, monthly Kick-Off - checking out new products, workshops, planning ahead. In this role, you'll help shape them.
• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.
• Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).
• All the growth opportunities. Think Expert Community Programmes, Sales, Service & KPI training, our learning platform, and coaching on the job.