Supervisor - Maidstone (24 hours)

Rituals; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand is seeking a Rituals Expert in Maidstone. You will act as a lead sales advisor and brand ambassador, focusing on enhancing customer experiences and mentoring colleagues. The ideal candidate has supervisory experience in retail or hospitality, a strong desire to meet performance targets, and excellent problem-solving skills. This role requires a passion for luxury retail and the ability to create a welcoming atmosphere for customers and team members.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.

Responsibilities

• Mentor and support Rituals Advisors.
• Interact directly with customers to enhance their experience.
• Work collaboratively with the management team to achieve store goals.

Skills

Mentoring

Customer service

Problem-solving

Teamwork

Organizational skills

Job description

Job Description

Address: Unit 16, Fremlin Walk, Earl St, Maidstone ME14 1PP, UK

As a Rituals Expert, you’re part of our in‑store management team. You are a master of the Rituals feel‑good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer‑service mentality and team‑player’s work ethic
• Decision making and problem‑solving skills.
• Eye for detail, organised and structured.