Supervisor

The Selsey Arms; Worthing; On-site; GBP 25,000 - 34,000; Full time

Job summary

The Selsey Arms in Worthing is seeking a Pub Supervisor to oversee day-to-day operations, manage staff, and uphold high service standards to ensure customer satisfaction.

You will drive efficiency, control costs, train and develop team members, ensure licensing and safety compliance, and contribute to marketing efforts to grow sales. This is a full-time role requiring leadership and a welcoming pub environment.

Responsibilities

• Staff Management: Supervise pub staff, train new employees, assist scheduling and task assignment.
• Customer Service: Deliver excellent service and a welcoming atmosphere, addressing customer concerns promptly.
• Operational Efficiency: Monitor operations, manage inventory, order supplies, maintain equipment.
• Quality Control: Ensure food and beverages meet quality standards, hygienic and safe preparation.
• Sales and Revenue Generation: Help implement strategies to increase sales, promotions, and upsell.
• Training and Development: Provide ongoing coaching to staff, foster teamwork and growth.
• Compliance: Ensure licensing, health and safety adherence and record-keeping.
• Financial Management: Monitor cash handling, budgeting, and reporting on sales and profitability.
• Marketing and Promotion: Collaborate on marketing and social media to attract customers.
• Security and Safety: Maintain a safe environment with staff training on emergencies.

Job description

PURPOSE OF JOB:

As a Supervisor of a pub, your primary role is to oversee the day-to-day operations and ensure the smooth functioning of the establishment. You will be responsible for managing the staff, maintaining high service standards, and ensuring customer satisfaction.

RESPONSIBILITIES:

• Staff Management: Supervise and coordinate the work of the pub staff, including bartenders, servers, and kitchen staff. This involves the training of new employees, assisting in scheduling shifts, and assigning tasks.


• Customer Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere in the pub. Address customer concerns or complaints promptly and ensure a positive experience for everyone.


• Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures. This includes managing inventory, ordering supplies, and maintaining equipment in good working order.


• Quality Control: Ensure that all food and beverages served meet quality standards and are prepared according to recipes and guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.


• Sales and Revenue Generation: Work closely with the management team to implement strategies for increasing sales and revenue. This involves promoting special offers, organizing events or promotions, and upselling menu items.


• Training and Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge. Foster a positive work environment and encourage teamwork and professional growth.


• Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements. This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.


• Financial Management: Monitor and manage pub finances, including cash handling, budgeting, and tracking expenses. Prepare reports on sales, profitability, and other performance indicators.


• Marketing and Promotion: Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones. Utilize social media platforms and other advertising channels to promote the pub's offerings.


• Security and Safety: Maintain a safe and secure environment for staff and customers. Implement security measures, such as surveillance systems and staff training on emergency procedures.

Compensation: To be discussed