Supervisor

The-Titanic; Southampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

The-Titanic in Southampton is seeking a proactive Pub Supervisor to oversee daily operations, manage staff, and ensure high service standards across the bar and dining areas.

You will coordinate shifts, monitor quality and compliance, promote sales through events and promotions, maintain hygiene, and deliver a welcoming, safe, and enjoyable experience for every guest.

Responsibilities

• Staff Management: Supervise and coordinate the pub staff, including training and scheduling.
• Customer Service: Provide excellent service and maintain a welcoming atmosphere.
• Operational Efficiency: Monitor operations, inventory, supplies, and equipment.
• Quality Control: Ensure food and drinks meet standards and hygiene guidelines.
• Sales and Revenue Generation: Help implement strategies to boost sales and promotions.
• Training and Development: Offer ongoing coaching to staff.
• Compliance: Uphold licensing, health and safety, and legal requirements.
• Financial Management: Handle basic cash handling, budgeting, and reporting.
• Marketing and Promotion: Support marketing efforts to attract customers.
• Security and Safety: Maintain a safe environment and handle emergencies.

Job description

PURPOSE OF JOB:

As a Supervisor of a pub, your primary role is to oversee the day-to-day operations and ensure the smooth functioning of the establishment. You will be responsible for managing the staff, maintaining high service standards, and ensuring customer satisfaction.

RESPONSIBILITIES:

• - Staff Management: Supervise and coordinate the work of the pub staff, including bartenders, servers, and kitchen staff. This involves the training of new employees, assisting in scheduling shifts, and assigning tasks.
• - Customer Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere in the pub. Address customer concerns or complaints promptly and ensure a positive experience for everyone.
• - Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures. This includes managing inventory, ordering supplies, and maintaining equipment in good working order.
• - Quality Control: Ensure that all food and beverages served meet quality standards and are prepared according to recipes and guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.
• - Sales and Revenue Generation: Work closely with the management team to implement strategies for increasing sales and revenue. This involves promoting special offers, organizing events or promotions, and upselling menu items.
• - Training and Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge. Foster a positive work environment and encourage teamwork and professional growth.
• - Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements. This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.
• - Financial Management: Monitor and manage pub finances, including cash handling, budgeting, and tracking expenses. Prepare reports on sales, profitability, and other performance indicators.
• - Marketing and Promotion: Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones. Utilize social media platforms and other advertising channels to promote the pub’s offerings.
• - Security and Safety: Maintain a safe and secure environment for staff and customers. Implement security measures, such as surveillance systems and staff training on emergency procedures.

Compensation: To be discussed