Supervisor

The Jolly Drover; Hill Brow; On-site; GBP 23,000 - 30,000; Full time

Job summary

The Jolly Drover in the United Kingdom is seeking a Pub Supervisor to oversee day-to-day operations, manage staff, and uphold high service standards to ensure customer satisfaction.

You will train and schedule team members, monitor finances, maintain compliance with licensing and safety rules, and work with management on promotions to boost sales. The role emphasizes leadership, quality control, and a welcoming atmosphere.

Qualifications

• Experience managing pub staff and operations.
• Ability to oversee service standards and training.
• Knowledge of licensing, health and safety, and responsible service of alcohol.

Responsibilities

• Supervise pub staff and scheduling.
• Maintain high service standards and customer satisfaction.
• Monitor inventory, ordering, and equipment maintenance.
• Ensure food and beverage quality and hygiene.
• Collaborate on promotions, events, and upselling.
• Provide training and develop staff.
• Ensure licensing, health and safety compliance.
• Manage cash handling, budgeting, and reporting.
• Coordinate marketing with the team.
• Maintain security and safety procedures.

Skills

Staff Management

Customer Service

Operations

Quality Control

Sales & Revenue

Training & Development

Compliance

Financial Management

Marketing & Promotion

Security & Safety

Job description

PURPOSE OF JOB:

As a Supervisor of a pub, your primary role is to oversee the day-to-day operations and ensure the smooth functioning of the establishment. You will be responsible for managing the staff, maintaining high service standards, and ensuring customer satisfaction.

RESPONSIBILITIES:

• Staff Management: Supervise and coordinate the work of the pub staff, including bartenders, servers, and kitchen staff. This involves the training of new employees, assisting in scheduling shifts, and assigning tasks.
• Customer Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere in the pub. Address customer concerns or complaints promptly and ensure a positive experience for everyone.
• Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures. This includes managing inventory, ordering supplies, and maintaining equipment in good working order.
• Quality Control: Ensure that all food and beverages served meet quality standards and are prepared according to recipes and guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.
• Sales and Revenue Generation: Work closely with the management team to implement strategies for increasing sales and revenue. This involves promoting special offers, organizing events or promotions, and upselling menu items.
• Training and Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge. Foster a positive work environment and encourage teamwork and professional growth.
• Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements. This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.
• Financial Management: Monitor and manage pub finances, including cash handling, budgeting, and tracking expenses. Prepare reports on sales, profitability, and other performance indicators.
• Marketing and Promotion: Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones. Utilize social media platforms and other advertising channels to promote the pub's offerings.
• Security and Safety: Maintain a safe and secure environment for staff and customers. Implement security measures, such as surveillance systems and staff training on emergency procedures.

Compensation: To be discussed