Assistant Manager

The William Hardwicke; Bognor Regis; On-site; GBP 25,000 - 33,000; Full time

Job summary

The William Hardwicke in Bognor Regis is seeking an Assistant Manager to support the general manager in daily pub operations, delivering friendly service and maintaining high standards of cleanliness and hospitality.

You will supervise staff, help with opening/closing, handle cash, and assist in events and promotions to attract customers and grow revenue. This role demands a proactive approach and teamwork in a busy hospitality environment.

Responsibilities

• Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and feedback to ensure high performance and adherence to policies and procedures.
• Customer Service: Foster a customer-centric environment and ensure exceptional service to patrons. Handle inquiries, complaints, and feedback professionally and promptly.
• Operations Management: Assist in daily operations, including opening/closing procedures, cash handling, and inventory management; ensure health and safety compliance and cleanliness.
• Sales and Marketing: Develop and implement sales strategies with the general manager to attract customers and maximize revenue.

Job description

Purpose of job:

As an assistant manager of a pub, you will work closely with the general manager to oversee the daily operations and provide excellent customer service. You will assist in managing the pub's staff, ensuring a positive work environment, and maintaining high standards of quality and cleanliness. Your role is crucial in creating a welcoming atmosphere and ensuring that customers have a pleasant experience.

Responsibilities:

• Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures. Conduct regular staff meetings and training sessions.
• Customer Service: Foster a customer-centric environment and ensure exceptional service is provided to patrons. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Resolve any issues to ensure customer satisfaction.
• Operations Management: Assist in managing daily operations, including opening and closing procedures, cash handling, and inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
• Sales and Marketing: Collaborate with the general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
• Financial Management: Assist in monitoring expenses, controlling costs, and managing budgets. Help with inventory control, ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
• Teamwork and Communication: Foster a positive work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
• Compliance: Ensure compliance with licensing laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
• Problem Solving: Proactively identify and resolve operational issues or challenges. Make decisions in the absence of the general manager and elevate significant concerns when necessary.
• Pub Maintenance: Coordinate maintenance and repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
• Training and Development: Assist in developing and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.

Note that the specific responsibilities may vary depending on the pub's size, location, and management structure. Additionally, some assistant managers may have additional duties or responsibilities based on their specific skill set or the needs of the pub.