Supervisor

The Jolly Drover; Liss; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Jolly Drover invites a dynamic Pub Supervisor to oversee day-to-day operations and lead the team to maintain high service standards. The role focuses on staff scheduling, customer satisfaction, and efficient pub management.

You will ensure compliance with licensing and safety rules, collaborate on promotions, monitor costs, and cultivate a welcoming atmosphere to drive sales and operational excellence.

Responsibilities

• Staff Management: supervise pub staff, train new employees, and schedule shifts.
• Customer Service: maintain welcoming atmosphere and address concerns promptly.
• Operational Efficiency: monitor operations, manage inventory, and ordering supplies.
• Quality Control: ensure food and drinks meet standards, hygiene and safety checks.
• Sales and Revenue: assist management with promotions and upsell menu items.
• Training and Development: provide coaching to staff for growth and skills.
• Compliance: ensure licensing, records, and health and safety procedures are followed.
• Financial Management: handle cash, budgeting, and expense tracking.
• Marketing and Promotion: support marketing strategies and social media efforts.
• Security and Safety: maintain a safe environment and train staff on emergencies.

Job description

PURPOSE OF JOB:

As a Supervisor of a pub, your primary role is to oversee the day-to-day operations and ensure the smooth functioning of the establishment. You will be responsible for managing the staff, maintaining high service standards, and ensuring customer satisfaction.

RESPONSIBILITIES:

• Staff Management: Supervise and coordinate the work of the pub staff, including bartenders, servers, and kitchen staff. This involves the training of new employees, assisting in scheduling shifts, and assigning tasks.
• Customer Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere in the pub. Address customer concerns or complaints promptly and ensure a positive experience for everyone.
• Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures. This includes managing inventory, ordering supplies, and maintaining equipment in good working order.
• Quality Control: Ensure that all food and beverages served meet quality standards and are prepared according to recipes and guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.
• Sales and Revenue Generation: Work closely with the management team to implement strategies for increasing sales and revenue. This involves promoting special offers, organizing events or promotions, and upselling menu items.
• Training and Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge. Foster a positive work environment and encourage teamwork and professional growth.
• Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements. This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.
• Financial Management: Monitor and manage pub finances, including cash handling, budgeting, and tracking expenses. Prepare reports on sales, profitability, and other performance indicators.
• Marketing and Promotion: Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones. Utilize social media platforms and other advertising channels to promote the pub's offerings.
• Security and Safety: Maintain a safe and secure environment for staff and customers. Implement security measures, such as surveillance systems and staff training on emergency procedures.

Compensation: To be discussed