Supervisor

The Wren Tavern; Greater London; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Staff meals

Career progression

Staff discounts

Team events

EAP

Referral bonus

Wage access

Birthday day off

Cycle-to-work

Job summary

The Wren Tavern in London is seeking experienced Supervisors to join our dynamic, people-first team. You will lead shifts, uphold service standards, and ensure safety on busy service periods, while mentoring junior staff to deliver standout experiences.

You will train colleagues, handle guest queries with professionalism, promote our venue and events, and help drive a warm, market-friendly atmosphere across late morning to late evening openings.

Qualifications

• Experience as a supervisor in a pub/restaurant setting.
• Ability to lead on-shift and maintain service standards.
• Willingness to train and develop team capability.

Responsibilities

• Lead on-shift to ensure service standards and safety expectations.
• Train team to provide unforgettable guest experiences.
• Deal with customer queries quickly and professionally.
• Promote venue, private hires and events to customers.

Skills

Team leadership

Customer service

Training

Hospitality knowledge

Job description

We’re on the hunt for experienced Supervisors to join our teams. . . Open from late morning to late evening, offering a dining menu to suit all occasions with dishes such as our infamous Burgers, delightful small plates and our tasty Traditional Pub Food. Behind the bar our experienced team mix up some of London’s best cocktails, signature gin and tonics and premium craft beers; perfect for after-work drinks or a meal with that special someone.. . What’s it all about:. Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality. Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards. Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience. Able to deal with customer queries quickly and professionally. Always willing to learn new skills and explore opportunities, be approachable and encourage ideas. Able to support the Management team to deliver set goals. Able to promote and market the venue, private hire spaces and events as appropriate to our customers. . What’s in it for me: . . Competitive hourly rate + tronc . Comprehensive training and ongoing development . Clear career progression with regular new openings nearby . Staff discounts across all pubs, bars, and restaurants . Team trips, incentives, and socials in a warm, family-like culture . Free meals during shifts . Employee Assistance Programme (EAP) via Licence Trade Charity . Lucrative referral scheme – earn up to £1,000 per successful referral . Access to Stream to draw wages as needed . Birthday day off on us . Cycle-to-work scheme . Length-of-service rewards . . Ready to join a dynamic, people-first team and bring the magic to our City venue?

Experience: Required
Employment: Full-time
Salary: £14.5 – £16 hourly
Starting time: Immediate start!

About The Wren Tavern:
Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. The Company was then nominated for 2 Publican Awards in 2020.