Supervisor

Punch; City Of London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hourly wage promotions and tron

Training & development

Career progression

Employee discounts across pubs/bars

Referral bonus

End-of-Year staff party

Cycle to work

Birthdays off

EAP

Job summary

Punch in the City of London is seeking a Supervisor to lead a busy premium pub bar team and coordinate with the kitchen to deliver an exceptional guest experience.

You’ll train staff, maintain high service standards, handle customer queries, promote private hire events, and support management to achieve set goals. This role offers development, discounts, and a dynamic team environment as part of a brand new opening.

Qualifications

• Experience supervising a busy pub bar team.
• Ability to liaise with a kitchen team for guest experience.
• Strong focus on service excellence and safety on shift.

Responsibilities

• Demonstrate knowledge of products and present quality recommendations.
• Take responsibility for on-shift team and standards.
• Train team to deliver unforgettable experiences.
• Handle customer queries quickly and professionally.
• Promote venue, private hire spaces and events.
• Support management to hit goals.

Skills

Team leadership

Customer service

Communication

Food & beverage knowledge

Training staff

Problem solving

Job description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team.This is a former 19th century Gin Palace, this historic site was named in the 1840s in homage to the regular drinkers from nearby Punch magazine. The newly refurbished Punch retains much of its original period charm, with a spacious main bar and rear dining room available for private hire. At the bar, you'll find a gin and whisky lover's paradise, plus an excellent selection of craft beer and cask ale, and carefully curated wine list. On the menu, the focus is seasonality, with pub classics alongside delicious small plates and lunchtime wraps, in the City of London.

Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?

What's it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me:

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!