Pub Supervisor - Lead Service & Training

The Wren Tavern; Greater London; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Staff meals

Career progression

Staff discounts

Team events

EAP

Referral bonus

Wage access

Birthday day off

Cycle-to-work

Job summary

The Wren Tavern in London is seeking experienced Supervisors to join our dynamic, people-first team. You will lead shifts, uphold service standards, and ensure safety on busy service periods, while mentoring junior staff to deliver standout experiences.

You will train colleagues, handle guest queries with professionalism, promote our venue and events, and help drive a warm, market-friendly atmosphere across late morning to late evening openings.

Qualifications

• Experience as a supervisor in a pub/restaurant setting.
• Ability to lead on-shift and maintain service standards.
• Willingness to train and develop team capability.

Responsibilities

• Lead on-shift to ensure service standards and safety expectations.
• Train team to provide unforgettable guest experiences.
• Deal with customer queries quickly and professionally.
• Promote venue, private hires and events to customers.

Skills

Team leadership

Customer service

Training

Hospitality knowledge

Job description

The Wren Tavern in London is seeking experienced Supervisors to join our dynamic, people-first team. You will lead shifts, uphold service standards, and ensure safety on busy service periods, while mentoring junior staff to deliver standout experiences.

You will train colleagues, handle guest queries with professionalism, promote our venue and events, and help drive a warm, market-friendly atmosphere across late morning to late evening openings.