Supervisor

Big Mamma; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Permanent contract

Full time role

2 consecutive days off per week

28 days paid holiday per year

Pension scheme

Meal on shift

Employee discount

Continuous trainings, team buildings &

Geographical mobility in UK & Europe

Job summary

Big Mamma in London is seeking a dedicated Supervisor to lead front-of-house operations. You will report to the Front-of-House Manager and uphold our standards of excellence, hospitality and teamwork.

You will optimise table turnover, manage schedules, stock and cash handling, and coach the FOH team. This is a permanent full-time role with generous holidays, pension, staff meals and employee discounts across UK venues. Geographical mobility across UK & Europe is available.

Responsibilities

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.
• Responsible for welcoming guests.
• Optimize table turnover / service pace and staff efficiency for resetting tables.
• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.
• Oversee team schedules.
• Responsible for orders and stock management (wine, tableware, aprons).
• Responsible for cash handling.
• Ensure proper use and maintenance of equipment.
• Participate in the recruitment process for new hires.
• Support the onboarding of new team members.
• Coach and support the front-of-house team daily.
• Be a key driver of team cohesion and positive working relationships.

Job description

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Take the lead with La Squadra as a Supervisor in London

With the group’s continued growth, we are looking for our next rising star: as a Supervisor, you will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.

Your areas of responsibility:

Responsible for service quality

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.

• Responsible for welcoming guests.

Contribute to the restaurant’s performance

• Optimize table turnover / service pace and staff efficiency for resetting tables.

• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.

Ensure smooth front-of-house operations

• Ensure compliance with dining room hygiene standards.

• Propose initiatives to control front-of-house labor costs.

• Oversee team schedules.

• Responsible for orders and stock management (wine, tableware, aprons).

• Responsible for cash handling.

• Ensure proper use and maintenance of equipment.

Responsible for the success of the front-of-house team

• Participate in the recruitment process for new hires.

• Support the onboarding of new team members.

• Coach and support the front-of-house team daily.

• Be a key driver of team cohesion and positive working relationships.

Our Offer:

• Highly competitive salary.

• Permanent contract.

• Full time role.

• 2 consecutive days off per week.

• 28 days paid holiday per year.

• Pension scheme.

• Meal on shift: we serve the staff meal before the lunch and dinner shift.

• Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends

• Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.

• Geographical mobility in UK & Europe across all our venues.

• And much mooore!

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law.