Front-of-House Supervisor & Guest Experience Leader

Big Mamma Group; Greater London; On-site; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Permanent contract

Full time role

2 days off per week

28 days paid holiday

Pension scheme

Meal on shift

Employee discount

Training & career opportunities

Geographical mobility UK & Europe

Job summary

Big Mamma is seeking a Supervisor in London to lead front-of-house with passion for hospitality, excellence, and authentic service. You will report to the Front-of-House Manager and guide the team to deliver fast, friendly service across busy shifts.

This permanent, full-time role offers 2 consecutive days off, 28 days holiday, pension, staff meals, staff discount, and opportunities for career progression. Geographical mobility within UK & Europe is available.

Qualifications

• Experience required
• Employment: Full-time
• Salary: from £20.56 hourly

Responsibilities

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.
• Responsible for welcoming guests.
• Optimize table turnover / service pace and staff efficiency for resetting tables.
• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.
• Ensure compliance with dining room hygiene standards.
• Propose initiatives to control front-of-house labor costs.
• Oversee team schedules.
• Responsible for orders and stock management (wine, tableware, aprons).
• Responsible for cash handling.
• Ensure proper use and maintenance of equipment.
• Participate in the recruitment process for new hires.
• Support the onboarding of new team members.
• Coach and support the front-of-house team daily.
• Be a key driver of team cohesion and positive working relationships.

Job description

Big Mamma is seeking a Supervisor in London to lead front-of-house with passion for hospitality, excellence, and authentic service. You will report to the Front-of-House Manager and guide the team to deliver fast, friendly service across busy shifts.

This permanent, full-time role offers 2 consecutive days off, 28 days holiday, pension, staff meals, staff discount, and opportunities for career progression. Geographical mobility within UK & Europe is available.