Senior Client Advisor – Fine Jewellery

MŌDUM; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Commission structure

Benefits package

Job summary

MŌDUM is seeking a Senior Client Advisor for its flagship Mayfair boutique in London. You will cultivate a portfolio of VIP clients, delivering an elevated luxury client experience and driving sales in a high-value environment.

Responsibilities include managing bespoke commissions, nurturing relationships, and mentoring junior colleagues while maintaining meticulous CRM records and contributing to weekly sales reporting.

Qualifications

• Minimum of 5 years’ experience within luxury retail.
• Proven success managing VIP clients and exceeding sales targets.
• Experience managing bespoke commissions is desirable.
• Excellent interpersonal and presentation skills.
• Strong commercial awareness and attention to detail.

Responsibilities

• Develop and manage a portfolio of VIP and high-value clients.
• Deliver an elevated luxury client experience across every stage of the client journey.
• Act as trusted advisor for bespoke commissions and aftercare.
• Maintain accurate CRM records and pipeline updates.
• Collaborate with design and production teams to ensure flawless execution.
• Mentor and support junior colleagues to drive performance.

Skills

Relationship management

VIP client service

Sales leadership

CRM proficiency

Luxury retail experience

Education

GIA qualification

Tools

CRM software

Job description

Our client is an internationally recognised luxury fine jewellery house, renowned for exceptional craftsmanship, timeless design, and an uncompromising commitment to client experience.

They are seeking an experienced Senior Client Advisor to join their flagship boutique in London’s Mayfair. This is an outstanding opportunity for a commercially driven luxury retail professional with a proven ability to cultivate long-term client relationships, deliver exceptional service, and achieve outstanding sales performance within a high-value environment.

The Senior Client Advisor is a key commercial contributor responsible for driving sales, managing an established portfolio of high-net-worth clients, and delivering an exceptional luxury client experience. Working closely with the boutique leadership team, you will identify new business opportunities, nurture existing relationships, oversee complex client journeys, and contribute to the overall commercial success of the boutique.

This position requires a sophisticated sales professional who combines outstanding relationship management with excellent commercial awareness, impeccable attention to detail, and a genuine passion for fine jewellery.

• Develop and manage a portfolio of VIP and high-value clients.
• Build lasting relationships through exceptional service and personalised client engagement.
• Deliver an elevated luxury experience across every stage of the client journey.
• Act as a trusted advisor for bespoke commissions, special orders, aftercare and high-value acquisitions.
• Maintain accurate CRM records and consistently identify opportunities for future business.
• Consistently achieve and exceed individual sales targets.
• Build and maintain a healthy sales pipeline through proactive client outreach.
• Convert appointments into successful sales while nurturing long-term collecting journeys.
• Identify opportunities to maximise existing client relationships and generate new business.
• Support the boutique’s daily commercial objectives through effective pipeline management and sales reporting.
• Respond professionally to client enquiries across email and digital channels.
• Convert online enquiries into boutique appointments and sales opportunities.
• Ensure timely and consistent follow-up with all client interactions.
• Manage bespoke projects from initial consultation through final delivery.
• Collaborate with internal production, workshop and design teams to ensure exceptional execution.
• Coordinate repairs, servicing and aftercare with professionalism and efficiency.
• Maintain exceptional boutique presentation and visual merchandising standards.
• Ensure every client receives a warm, welcoming and memorable luxury experience.
• Identify opportunities to enhance operational efficiency and service excellence.
• Support and mentor junior colleagues through coaching and leadership by example.
• Develop relationships with local businesses, luxury partners and referral networks.
• Support boutique events and client activations.
• Identify opportunities to expand the client base through networking and relationship building.
• Maintain accurate sales records and CRM updates.
• Contribute to weekly sales reporting and pipeline reviews.
• Complete all sales administration accurately and efficiently.
• Minimum of 5 years’ experience within luxury retail, ideally in fine jewellery or another high-value luxury category.
• Proven success managing VIP clients and consistently exceeding sales targets.
• Experience managing bespoke commissions is highly desirable.
• GIA qualification or equivalent jewellery education is advantageous but not essential.
• Previous mentoring or supervisory experience would be beneficial.
• Outstanding relationship builder with exceptional interpersonal skills.
• Highly commercial with a strong sales mindset.
• Entrepreneurial, proactive and results-driven.
• Excellent communication and presentation skills.
• Professional, discreet and confident working with high-net-worth clientele.
• Strong organisational skills with excellent attention to detail.
• Calm under pressure with exceptional problem-solving ability.
• Passionate about luxury retail, fine jewellery and delivering world-class client experiences.
• Opportunity to represent one of the luxury industry's most prestigious fine jewellery brands.
• Exposure to an international and high-net-worth client base.
• Excellent opportunities for professional development and career progression.
• Competitive salary, commission structure and benefits package.