Supervisor

SSP UK & Ireland; Ramsgate; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted Meal

Employee Discounts

Friends and Family Discount App

Award-winning training & development

Health & wellbeing support

Job summary

SSP UK & Ireland is seeking a proactive Supervisor for Ramsgate Station, Cafe Local. The role offers full-time hours (30 hours) with a base pay of £13.61 per hour, plus a £1.50 shift premium for hours between midnight and 6:00am, making £15.11 per hour on those shifts.

You will open, close, and run daily operations, lead a busy team, and ensure outstanding customer service across fast-paced outlets. Prior experience in hospitality or retail leadership is ideal.

Qualifications

• Experience leading a team in fast-paced hospitality or retail.
• Strong customer service focus and energy during shifts.
• Ability to open/close operations and solve issues quickly.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts with high energy.
• Inspire the team to deliver excellent customer service.
• Be the go-to person for customer and team queries.
• Monitor unit performance and drive improvements.

Skills

Team leadership

Customer service

Shift management

Job description

SUPERVISOR - RAMSGATE STATION, CAFE LOCAL

Pay Rate: £13.61 per hour (+ an additional £1.50 for hours worked between midnight and 6:00am taking your hourly pay to £15.11)

We have Full Time (30hrs) roles available.

Hours of operation: 5:00am - 7:15pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role's got your name on it.
• Due to some responsibilities within the Supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Supervisor Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

As a Supervisor We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.