Supervisor

Mitre, Hyde Park; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free Meals

Weekly pay

28 days holiday per year

20% discount in pubs

30% discount on overnight stays

Share Save Scheme

Company Pension Scheme

Job summary

Mitre Hyde Park in London is seeking a dedicated Supervisor to lead daily front-of-house operations and deliver outstanding guest experiences. You will motivate and train team members, manage shift leadership, and uphold high standards of hospitality in a historic pub setting.

The role offers opportunities for development and progression within a supportive team culture, with emphasis on customer service, teamwork, and professional growth.

Qualifications

• Deliver exceptional customer service consistently.
• Lead and motivate a hospitality team to meet performance standards.
• Train and develop staff to maintain quality service.

Responsibilities

• Lead shifts safely and efficiently.
• Ensure guest satisfaction through high service standards.
• Oversee day-to-day pub operations and staff coordination.
• Assist in staff onboarding and ongoing training.

Skills

Customer service

Team leadership

Staff training

Communication

Job description

Supervisor

Welcome to the Mitre Hyde Park. We are a beautiful grade II listed building, perfectly located in the heart of Bayswater, just a stone’s throw from Hyde Park and Lancaster Gate. Having retained most of our original features that make us a fine example of a traditional English pub. Our team is diverse and inclusive, filled with people of various backgrounds that bring together unique perspectives. Our energy is contagious as we work collaboratively to create engaging experiences for all of our guests. Join us and take the opportunity to grow with us! We offer full team training and ongoing support so you can develop your skills and reach your full potential. At our pub, we understand the importance of a happy and motivated team. That's why we offer regular incentives to our hardworking staff as well as service charge and cash tips. We also want to make sure they are fueled for success, so we provide free meals during their shifts. And when it's time for a break, team members can enjoy up to 28 days of paid holiday each year. Investing in our employees is always a top priority because we know that happy employees equal satisfied customers!

What We Offer Our Supervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
• Company Pension Scheme

What we look for in a Supervisor:

As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.