Supervisor

The Barbour; Bridgend; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff Discount

Healthcare Cash Plan

25 days holiday

Wellbeing support

Refer a friend bonus scheme

Training and development access

Job summary

The Barbour Partnership in Bridgend is seeking a motivated Store Supervisor to join our team on a full-time, permanent basis. You will support the Store Manager with day-to-day duties, lead by example on the shop floor and ensure a customer-focused environment.

You will manage staff performance, provide coaching, handle complaints, drive sales and profitability, and promote training and development opportunities.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to coach and develop staff performance.
• Strong customer service and problem-solving skills.

Responsibilities

• Assist with running the store on a daily basis, supporting the Store Manager to maintain standards.
• Manage performance and address staff issues.
• Lead by example, delivering high levels of service and attention to detail.
• Delegate tasks and supervise employees with coaching when needed.
• Handle customer complaints and resolve issues beyond junior staff authority.
• Address employee concerns to keep morale high and the team thriving.
• Motivate staff to achieve targets and maintain a safe, clean environment.
• Maintain clear communication with management and protect confidential information.
• Contribute to ongoing training and development initiatives.
• Support flexible working hours and adapt to business needs.

Skills

Leadership

Staff management

Customer service

Retail sales

Communication

Job description

We are looking for a motivated and driven Supervisor to join the Barbour team based at our Bridgend store on a full-time, permanent basis. As Store Supervisor you will assist the Store Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act an advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.,

• Assist with running the store on a daily basis, in support of Store Manager, to ensure all staff are performing to the expected standard.
• Managing performance and dealing with staff issues.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Supervising employees and providing additional training and coaching when needed.
• Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Motivating employees to perform well.
• Providing a safe and clean work environment.
• Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.
• Experience of retail experience, preferably in a fast-paced, high turnover, environment.
• Strong Minded with an authoritative nature.
• A great leader, leading by example on a daily basis.
• Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
• Capable of working under pressure.
• Ability to foster teamwork and keep morale high.
• Attention to small details.
• Ability to help educate and assist with the growth of others.
• Flexibility on working hours is essential.
• Staff Discount
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Wellbeing support
• Refer a friend bonus scheme