Supervisor - Edinburgh

BARBOUR; City of Edinburgh; In loco; GBP 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff Discount

Healthcare Cash Plan

25 days holiday as standard increasing

Access to training and development

Wellbeing support

Refer a friend bonus scheme

Descrizione del lavoro

Barbour is seeking a motivated Store Supervisor for our Edinburgh store on a full-time, permanent basis. You will support the Store Manager, oversee staff, and foster a sales and service focused environment to maximise profitability and customer satisfaction.

The role requires leadership, a customer-first mindset, and flexibility in working hours. You will help develop staff and ensure high standards of service on the shop floor.

Competenze

• Experience in retail, preferably fast-paced with high turnover.
• Strong leadership with a guiding presence.
• Clear focus on delivering excellent customer service.
• Ability to manage staff, delegate tasks and coach.
• Effective communication and teamwork skills.

Mansioni

• Assist running the store daily in support of the Store Manager.
• Manage performance and address staff issues.
• Lead by example with high service standards and attention to detail.
• Delegate tasks to employees and supervise with coaching when needed.
• Handle customer complaints and resolve issues outside authority.
• Address staff problems to maintain a positive work environment.
• Motivate staff to perform well.
• Provide a safe and clean work environment.
• Maintain strong communication with management and preserve confidentiality.

Conoscenze

Retail experience

Leadership

Customer service

People management

Communication

Descrizione del lavoro

Position Overview:

We are looking for a motivated and driven Supervisor to join the Barbour team based at our Edinburgh store on a full time, permanent basis. As Store Supervisor you will assist the Store Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act an advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.

Essential Duties and Responsibilities:

• Assist with running the store on a daily basis, in support of Store Manager, to ensure all staff are performing to the expected standard.
• Managing performance and dealing with staff issues.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Supervising employees and providing additional training and coaching when needed.
• Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Motivating employees to perform well.
• Providing a safe and clean work environment.
• Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.

Skills and Experience:

• Experience of retail experience, preferably in a fast-paced, high turnover, environment.
• Strong Minded with an authoritative nature.
• A great leader, leading by example on a daily basis.
• Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
• Capable of working under pressure.
• Ability to foster teamwork and keep morale high.
• Attention to small details.
• Ability to help educate and assist with the growth of others.
• Flexibility on working hours is essential.

Additional information:

• The contracted hours for this role are 37.5 hours per week

Benefits:

• Staff Discount
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Wellbeing support
• Refer a friend bonus scheme