Store Supervisor: Lead & Develop World-Class Service

The Barbour Partnership; Bridgend; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff Discount

Healthcare Cash Plan

25 days holiday

Wellbeing support

Refer a friend bonus scheme

Training and development access

Job summary

The Barbour Partnership in Bridgend is seeking a motivated Store Supervisor to join our team on a full-time, permanent basis. You will support the Store Manager with day-to-day duties, lead by example on the shop floor and ensure a customer-focused environment.

You will manage staff performance, provide coaching, handle complaints, drive sales and profitability, and promote training and development opportunities.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to coach and develop staff performance.
• Strong customer service and problem-solving skills.

Responsibilities

• Assist with running the store on a daily basis, supporting the Store Manager to maintain standards.
• Manage performance and address staff issues.
• Lead by example, delivering high levels of service and attention to detail.
• Delegate tasks and supervise employees with coaching when needed.
• Handle customer complaints and resolve issues beyond junior staff authority.
• Address employee concerns to keep morale high and the team thriving.
• Motivate staff to achieve targets and maintain a safe, clean environment.
• Maintain clear communication with management and protect confidential information.
• Contribute to ongoing training and development initiatives.
• Support flexible working hours and adapt to business needs.

Skills

Leadership

Staff management

Customer service

Retail sales

Communication

Job description

The Barbour Partnership in Bridgend is seeking a motivated Store Supervisor to join our team on a full-time, permanent basis. You will support the Store Manager with day-to-day duties, lead by example on the shop floor and ensure a customer-focused environment.

You will manage staff performance, provide coaching, handle complaints, drive sales and profitability, and promote training and development opportunities.