Supervisor

Barbour; Greater London; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Staff Discount

25 days holiday + bank holidays

Training and development opportunities

Refer a friend bonus scheme

Job summary

Barbour is seeking a motivated Store Supervisor to join our Central London team, covering Neal Street, Carnaby Street and Covent Garden stores. You will assist the Store Manager, lead staff, and ensure world-class customer service on the sales floor.

As a key member of the team, you will drive store productivity and profitability, model outstanding service, and support staff development in a fast-paced retail environment. This is a full-time, permanent role with 40 hours per week.

Qualifications

• Retail experience in a fast-paced environment.
• Strong leadership and team guidance.
• Ability to handle customer disputes and feedback.
• Attention to detail and quality service.
• Flexible working hours is essential.

Responsibilities

• Assist with running the store daily in support of the Store Manager.
• Manage staff performance and address issues as needed.
• Lead by example with high service standards and attention to detail.
• Delegate tasks and supervise staff with coaching as needed.
• Provide training and coaching to employees.

Skills

Retail leadership

Customer service

Staff training

Store operations

Work under pressure

Job description

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

Position Overview:

We are looking for a motivated and driven Supervisor to join the Barbour team based at Central London covering our Neal Street, Carnaby Street and Covent Garden stores on a full time, permanent basis.As Store Supervisor you will assist the Store Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act an advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.

Essential Duties and Responsibilities:

• Assist with running the store on a daily basis, in support of Store Manager, to ensure all staff are performing to the expected standard.
• Managing performance and dealing with staff issues.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Supervising employees and providing additional training and coaching when needed.
• Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Motivating employees to perform well.
• Providing a safe and clean work environment.
• Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.

Skills and Experience:

• Experience of retail experience, preferably in a fast-paced, high turnover, environment.
• Strong Minded with an authoritative nature.
• A great leader, leading by example on a daily basis.
• Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
• Capable of working under pressure.
• Ability to foster teamwork and keep morale high.
• Attention to small details.
• Ability to help educate and assist with the growth of others.
• Flexibility on working hours is essential.

Additional information:

• The contracted hours for this role are 40 hours per week
• Staff Discount
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Refer a friend bonus scheme