Retail Store Supervisor – Leadership & Customer Experience

Barbour; South Shields; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Staff Discount

Healthcare Cash Plan

25 days holiday + bank holidays

Access to training and development

Wellbeing support

Refer a friend bonus

Length of service rewards

Reward & Recognition Program

Job summary

Barbour in Bridgend is seeking a motivated Store Supervisor to support the Store Manager, oversee staff, and drive a customer-focused selling floor. The role is full-time and permanent, with 40 hours per week.

You will lead by example, delegate tasks, train and coach colleagues, handle customer queries, and maintain a safe, well-organised store environment. Flexibility in working hours is essential.

Qualifications

• Retail experience in a fast-paced, high-turnover environment.
• Strong, authoritative leadership demonstrated daily.
• Proven ability to handle customer disputes and compliments.
• Capable of working under pressure and fostering teamwork.
• Attention to small details and staff development.
• Flexibility on working hours is essential.

Responsibilities

• Assist with running the store daily, in support of the Store Manager.
• Manage performance and address staff issues.
• Model high service standards and attention to detail.
• Delegate tasks and provide training/coaching as needed.
• Handle customer complaints and resolve issues beyond authority.
• Maintain a safe, clean, well-organised store environment.
• Maintain strong communication with management and keep morale high.

Skills

Retail experience

Leadership

Customer disputes handling

Teamwork

Attention to detail

Staff development

Flexible hours

Job description

Barbour in Bridgend is seeking a motivated Store Supervisor to support the Store Manager, oversee staff, and drive a customer-focused selling floor. The role is full-time and permanent, with 40 hours per week.

You will lead by example, delegate tasks, train and coach colleagues, handle customer queries, and maintain a safe, well-organised store environment. Flexibility in working hours is essential.